Results-driven business operations leader with over 15 years of experience optimising processes, implementing scalable systems, and fostering high-performance cultures across diverse industries, including fashion, retail, and technology. Proven ability to drive alignment, operationalise initiatives, and deliver growth through data-driven decision-making and cost optimisation. Skilled in managing complex projects, improving operational efficiency, and achieving company-wide objectives through strategic planning, team development, and KPI (Key Performance Indicators) management. Recognised for consistently reducing expenses and enhancing productivity through resource management and continuous improvement initiatives.
Leading operations at TAILR, an AI-powered B2B SaaS platform transforming garment production through real-time fabric intelligence, automated tech pack creation, and supply chain optimisation. Working closely with the CEO and leadership team, I’m focused on scaling core operations, aligning execution with EOS principles, and supporting global growth as we deliver measurable impact. My role is fractional, running in tandem with my work at DXN Advisory, where I continue to support founders and early-stage ventures building for impact.
Whether your organisation faces leadership gaps, critical projects, or the need for fresh expertise, our fractional operations services offer the strategic capabilities and specialised skills to help you thrive. We seamlessly integrate into your business on a part-time or interim basis, offering top-tier operations leadership without the commitment or cost of a full-time hire. - Operational Leadership: Provide fractional leadership to build strong operational foundations, align teams, and guide businesses through growth and transitions. - Strategic Planning: Create strategic plans with clear roles and communication to ensure focused collaboration and growth. - Process Optimisation: Develop SOPs and foster innovation to streamline operations, reduce waste, and improve scalability. - Integrated Tech Stack Design: Design integrated tech stacks (ERP, CRM, finance) to enhance automation, collaboration, and data insights. - Performance Management: Implement KPI tracking and accountability systems to align efforts and drive performance. - Change Management: Manage organisational change to minimise disruption, overcome resistance, and build adaptability. - Project Management: Oversee projects aligned with strategic goals, managing resources to ensure timely delivery. - Financial Systems Structuring: Optimise financial systems, such as Xero, by improving data structures, tracking codes, and chart of accounts for better decision-making. - Team Leadership: Build and develop high-performing teams through leadership and talent management strategies.
As Chief Operating Officer at RÆBURN, I was responsible for ensuring the efficiency of all operational functions, using a combination of strategic planning and system optimisation. - Spearheaded multi-channel business transformation initiatives. - Led the integration of ERP, CRM, and WMS systems. - Implemented company-wide strategic objectives and performance tracking. - Oversaw M&A readiness, including due diligence preparation and data management. - Directed strategic budgeting to enhance cost optimisation. - Developed and managed performance frameworks to improve team alignment and engagement.
In my role as Operations Director, I oversaw all aspects of operational management, ensuring cohesive cross-functional execution and high-quality delivery for major clients. - Managed daily operations across Finance, Administration, Sales, and Marketing. - Enhanced system integration and automation of operational workflows. - Led high-profile client projects, ensuring on-time, budget-compliant delivery. - Aligned operational priorities across departments to improve productivity.
As Operations Manager at Field Grey, I worked to enhance supply chain processes and boost team productivity to support the company’s growth. - Streamlined supply chain and reduced lead times. - Developed new Standard Operating Procedures (SOPs) to improve productivity. - Managed inventory control and logistics to drive efficiency. - Coordinated closely with vendors to enhance supply chain reliability.
I founded Fashion Team to support emerging fashion brands in building effective operational systems to enable growth and scalability. - Provided expertise in systemisation processes and supply chain optimisation. - Enhanced operational processes to improve team productivity. - Assisted startups in establishing scalable operational frameworks.
I directed all operational activities to support business growth, including international expansion and cost efficiencies. - Developed and executed budgeting and financial planning. - Coordinated cross-functional team activities to align operational goals. - Partnered with finance teams to improve profitability and market positioning. - Managed procurement strategies to achieve cost efficiencies.
As Head of Operations at D&A Agency, I was focused on streamlining UK operations to enhance efficiency and ensure high client satisfaction. - Managed operations including inventory accuracy and order fulfilment. - Established processes to ensure high service quality and efficiency. - Coordinated activities with marketing and sales to ensure alignment. - Developed workflows to enhance operational efficiency and productivity. - Led client satisfaction initiatives to ensure optimal service delivery.
In my role at Victorinox (Swiss Army) Apparel, I focused on improving logistics and expanding UK distribution capabilities through third-party partnerships. - Enhanced logistics to reduce lead times and improve distribution. - Integrated third-party logistics (3PL) to expand distribution coverage. - Developed inventory management and order fulfilment processes. - Worked closely with sales teams to align logistics with customer needs. - Monitored logistics metrics to ensure continuous improvement.