Precious Nyevera
I have hands-on retail experience at JD Sports, excelling in customer service, sales, and stock management during busy periods. Adaptable and client-focused, I thrive in fast-paced environments and quickly learn new systems, always delivering high standards of service on the shop floor.
Respond to customer queries via phone, email, and chat, ensuring timely and accurate resolution. Log and track requests using CRM systems while maintaining service level standards. Escalate technical or service-related issues to the relevant departments efficiently. Developed strong communication, IT literacy, and problem-solving skills in a fast-paced remote environment.
Delivered excellent face-to-face customer service and managed financial transactions. Assisted with stock organisation, merchandising, and customer complaint handling. Strengthened multitasking and communication abilities during high-demand retail periods.
Supported clients with daily living activities and care plans in line with individual needs. Maintained detailed documentation and ensured confidentiality at all times. Developed strong empathy, adaptability, and interpersonal communication skills.
Provided one-to-one and group support for individuals with additional needs. Recorded case notes, administered medication, and collaborated with multidisciplinary teams. Built resilience, responsibility, and attention to detail in a sensitive care environment.