Caius Chan
I bring luxury retail experience from Moncler, Polène, and Longchamp, specialising in personalised service, clienteling, and engaging international clientele. Fluent in Cantonese and Mandarin, I thrive in fast-paced environments and am committed to delivering exceptional shop floor experiences in premium and luxury settings.
Developing practical Shopify, customer journey and email marketing experience through a small independent portfolio project completed outside normal working hours.
Delivered elevated, personalised service to international VIP clientele within Harrods, upholding exacting luxury brand standards.Built and retained client relationships through clienteling, tailored recommendations and proactive outreach.Supported product launches and after-sales engagement, working collaboratively within a fast-paced luxury retail team.
Managed targeted client outreach for brand activations and store events, personally engaging 60+ clients to drive attendance and repeat engagement.Supported CRM follow-up communications and relationship-building with domestic and international clientele.Assisted with visual merchandising and daily retail operations.
Delivered personalised service to a diverse international customer base, building long-term client relationships.Supported CRM initiatives, customer communications, product launches and store events.Maintained brand presentation and operational excellence.Used product knowledge and needs-based recommendations to support sales performance and repeat business.
Supported digital campaign execution and reporting prior to moving into luxury retail client advisory roles.