Ben Brook
I offer proven customer service and upselling skills from fast-paced hospitality roles, with experience in cash handling, complaint resolution, and teamwork. I adapt quickly to new retail environments, support colleagues during busy periods, and can assist international customers with conversational German.
Developed strong customer relationship management and problem-solving skills. Applied sales techniques and upselling strategies to recommend products tailored to individual preferences, enhancing the guest experience and contributing to increased revenue. Proactively identified opportunities to support team members during busy periods, improving overall team efficiency and service quality.
Designed and delivered engaging English language lessons for pupils aged 11–18. Tailored lessons to suit varying age groups and skill levels. Mentored individual students, prepared instructional materials, offered feedback, and fostered a supportive learning environment. Collaborated with teaching staff and administrators, conducting professional communication in German. Helped shape the internship role for future interns by documenting best practices and providing feedback on program structure.
Independently pursued and obtained lifeguard certification. Developed advanced situational awareness, crisis management, and first aid skills. Responded effectively to incidents and coordinated with team members during high-pressure situations to ensure a safe and controlled environment.