With a robust foundation in customer service from my roles as a Lifeguard and Performance Coach, I excel in delivering exceptional service and fostering positive relationships. My adaptability and proactive approach make me an excellent fit for dynamic retail environments, where I can apply my skills in greeting, complaint handling, client advising, and inventory control.
• Ensure the safety of pool users by vigilantly monitoring activities and responding swiftly to emergencies. • Implement and enforce safety protocols to prevent accidents and injuries. • Provide exceptional customer service by addressing inquiries and concerns of patrons. • Collaborate with team members to maintain a clean and organised facility. • Conduct regular inspections of the pool area to identify and resolve any safety hazards.
• Conducted engaging and informative parkour training sessions for individuals and groups. • Fostered a supportive and motivating environment, ensuring the safety and progress of participants. • Developed personalised training plans based on individual skill levels and goals. • Effectively communicated complex techniques in a clear and understandable manner. • Managed administrative tasks, including scheduling, equipment maintenance, and client inquiries.