I bring experience as a Beauty Advisor and Retail Manager in luxury and high street settings, excelling in customer service, sales, and fast-paced environments. I hold a Level 2 Health and Safety Food Certificate and am adaptable, delivering personalised service and exceptional guest experiences on the shop floor.
Beauty and fragrance advisor/consultant at duty free at heathrow. Attended private beauty events and completed detailed training for multiple beauty brands
Using my artistic skills, I created precise and crafted chocolates. Obtained level 2 health and safety food certificate. Had additional barista experience in their cafe. Adapted and fostered creative thinking in order to create unique products. Assisted children and younger people in chocolate making, creating designs. Developed key socialising skills as I collaborated with customers to design personalised confectionery for various occasions, ensuring timely completion to specification. Determined product quantities for next day operation by maintaining detailed production schedule. Closely monitored ingredients supplies, processing replenishment orders diligently to maintain necessary supplies for order completion. Utilised a steady hand and meticulous attention to detail in decorating delicate chocolate for first-class results. Maintained a spotlessly clean, hygienic working environment to meet food safety standards.
My role as a barista, concession worker and sales assistant has allowed me to maintain high standards of work consistently during peak seasons, gaining valuable multitasking skills as I was able to deal with high volumes of customers under pressure. This fostered the efficiency and adaptability of my work. Gained valuable experience in being granted the responsibility of managing high guest volumes, ensuring safety protocols, and delivering excellent customer service in a fast-paced environment. This strengthened my ability to remain calm under pressure, effectively communicate safety instructions, and work efficiently as part of a team, contributing to smooth operations and an enjoyable guest experience.