I have hands-on retail sales and customer service experience managing a bespoke furniture store, excelling in client advising, upselling, and store operations. Fluent in English and Hindi, I thrive in fast-paced, high-end retail settings and adapt quickly to deliver exceptional service on the shop floor.
Delivered friendly and efficient customer service in a fast-paced environment Operated POS system for order taking and cash handling Maintained cleanliness and hygiene standards across dining area Collaborated with team to ensure smooth daily operations Handled customer queries and complaints with professionalism
Launched and manage a furniture business specialising in custom, sustainable furniture designs. Developed a strong brand identity and established operations in two cities. Conducted market research to identity customer needs and design trends. Led end-to-end product development, from conceptualisation to production and delivery. Managed marketing strategies, including digital campaigns and in-store promotions, to grow sales. Built and led a team of designers, craftsmen, and sales professionals, ensuring operational excellence.
Worked on high-end residential and commercial interior projects, collaborating closely with senior architects. Assisted with design conceptualisation, space planning, and technical drafting. Conducted site inspections to ensure design accuracy, quality standards, and safety compliance. Coordinated with clients and vendors for material selection, procurement, and project updates. Managed project timelines and budgets to ensure timely and cost-effective completion.