Spearhead daily operations in a high-traffic store, consistently exceeding monthly sales targets by up to 15%. Lead a team of 15+, overseeing hiring, training, and performance reviews. Implement customer-first merchandising strategies that increase retention and repeat sales. Manage scheduling, payroll accuracy, and staffing to reduce overtime by 10%. Drive compliance with health, safety, and loss prevention standards, achieving an 8% reduction in shrinkage.
Trained and managed a team of 15, contributing to record-high sales performance. Developed and tracked KPIs to align with store goals and budgets. Planned and managed shift schedules and holiday requests. Led visual merchandising initiatives that boosted customer loyalty.; Maintained a professional, engaging retail environment for both staff and customers.
Supervised a large team of 30 staff, ensuring smooth daily operations and goal achievement. Resolved complex customer complaints, ensuring high satisfaction and brand reputation. Led staff training in sales techniques, transaction accuracy, and team collaboration. Organised sales floor layouts and maintained merchandising standards. Motivated teams with performance incentives and team-building activities.
Managing daily store operations, including opening/closing, scheduling, and sales floor activity. Recruited, trained, and developed team members; implemented performance management strategies. Controlled stock levels, conducted regular inventory counts, and implemented seasonal stock changes. Established strong customer service standards and store security protocols.