With 3 years in retail-oriented roles, I thrive on maintaining high service standards and resolving complex issues. Skilled at adapting quickly to fast-paced environments, my expertise includes inventory control, customer support, complaint handling, and stockroom management.
• Successfully resolved all Level 3 issues and provided suitable workarounds within specific time frames, ensuring customer satisfaction and problem resolution. • Resolve all Level 3 issues or provide a suitable workaround within a specific time period. • Demonstrated the ability to escalate issues to the appropriate teams within defined time periods and followed up to ensure timely resolution, contributing to efficient and effective problem-solving processes. • Maintained a high standard of service by ensuring that all tickets met targets for resolution, escalation, documentation, and completion, showcasing a commitment to quality and professionalism. • Monitored and maintained production environments to ensure 24x7 uptime, contributing to a seamless customer experience and business continuity. • Proactively followed up on customer issues, taking personal responsibility for unresolved issues and providing timely resolution to clients, thereby enhancing customer satisfaction and loyalty.
• Assembled an average of 100 PCBs per day and installed discreet devices in accordance with manufacturing instructions. • Read worksheets, wiring diagrams and received verbal instructions to determine assembly duties and select components such as transistors, resistors, relays, capacitors, and integrated circuits. • Troubleshot and fixed any soldering or assembly issues, performed post-soldering circuit board assembly inspection, and completely tested and verified all manufactured units. • Managed stock by carefully packing finished products, maintaining accurate inventory records, and ensuring timely delivery. • Provided guidance and training to lower-level soldering operators, contributing to team development and knowledge sharing. • Organized, labeled, and tracked products, updated stock databases, and searched for reliable buyers for manufactured units.