Dweet
Dweet
Open to Permanent
Open to Permanent

Freddy Jacome

Sales assistant
About

As a dedicated and ambitious university student pursuing a degree in Computer Science, my primary objective is to consistently deliver my best efforts in all endeavors. My passion for continuous learning drives me to acquire new, job-relevant skills. Throughout my previous roles, I have gained valuable insights into the essential components of an ideal workplace, which, in my view, revolve around organization, teamwork, and effective communication. My work experience has honed my adaptability and efficient task management, making me an ideal fit for a professional work environment.

Previous Brands
PMR CONCIERGE
FedEx
Nightingale Pharmacy
Pizza Hut
Work Experience
Concierge
Jul ‘23 - Now
Property Managemen Recruitment

In my current position as a concierge at various luxurious apartment locations, I am responsible for ensuring that residents and guests receive top-tier service and support. My role involves managing a wide range of tasks, from coordinating the delivery and collection of packages to assisting with resident inquiries and requests. By maintaining a high level of professionalism and attention to detail, I ensure that all interactions are handled efficiently and to the satisfaction of those I serve. My strong time management skills and commitment to excellence have been instrumental in streamlining workflows and achieving successful task execution. I take pride in creating a welcoming and seamless living experience for residents, contributing to the overall prestige and comfort of the luxurious apartments I represent. Key Responsibilities: • Resident Assistance: Provide personalized support and assistance to residents, addressing their needs and ensuring their satisfaction. • Package Management: Coordinate the delivery and collection of packages, ensuring timely and accurate handling. • Guest Services: Greet and assist guests, providing information and directions as needed to ensure a pleasant experience. • Maintenance Requests: Handle and process maintenance requests, coordinating with the relevant departments to ensure prompt resolution. • Security Monitoring: Monitor security systems and manage access control to ensure a safe environment for residents. • Information Management: Maintain up-to-date records of resident information, services provided, and other relevant data. • Problem Resolution: Address and resolve resident complaints and issues with a focus on achieving positive outcomes. • Customer Service Excellence: Uphold high standards of customer service, ensuring all interactions are handled with professionalism and courtesy.

Courier/Warehouse operative
Jan ‘21 - May ‘24
FedEx

In my position, I held the responsibility of effectively managing time to ensure the prompt and efficient completion of various job assignments. As part of my role, I am deeply involved in the delivery and collection of packages, which entails direct interactions with valued customers. Moreover, my duties extend to handling crucial paperwork, managing high-value goods with the utmost care, and addressing any customer complaints with a commitment to achieving favorable outcomes. My ability to demonstrate strong time management skills has been instrumental in streamlining workflows and ensuring successful task execution. Key Responsibilities: • Efficiently managing time to ensure the timely completion of job assignments. • Customer service • Accountable for paperwork management and meticulous handling of high value goods. • Addressing customer complaints with professionalism and dedication to achieving satisfactory resolutions. • Demonstrating strong time management skills to optimize workflow and task completion.

Pharmacy Assistant
Sep ‘19 - Jun ‘21
Nightingale Pharmacy

• Minimized patient waiting times through excellent prioritization and multitasking. • Assisted with dispensing duties during busy periods to aid pharmacy workflow. • Confirmed prescription exemption declarations, minimizing financial discrepancies. • Maintained confidential patient records in line with data protection laws. • Selected, labelled, and dispensed prescriptions accurately, in line with standard operating procedures. • Identified high-demand and out-of-stock items for replenishment.

Courier/Store staff
Jan ‘19 - Jan ‘21
Pizza Hut

• Efficiently managing time to ensure the timely completion of job assignments. • Efficiently handling the logistics, assigning riders to their respective tasks, optimizing delivery routes, and ensuring timely task allocation. • Handling Customer Orders: Managing customer orders with precision and accuracy, providing a seamless ordering experience for clients. • Resolving Customer Complaints: Addressing customer concerns and complaints with empathy and professionalism, aiming to achieve swift and satisfactory resolutions. • Stock Management: Regularly checking and organizing inventory, keeping track of stock levels, and proactively restocking to meet demand. • Customer Phone Service: Delivering exceptional customer service via phone interactions, providing support and assistance with orders and inquiries. • Managing a High-Pressure Work Area: Thriving in a fast-paced and demanding environment, maintaining composure under pressure, and effectively managing time-sensitive tasks. .

Languages
Spanish
English
Education & Training
London Metropolitan University
‘22 - ‘24
Bachelor of Science in Computer Science
Southwark College
‘20 - ‘22
A-Level Biology – C
Southwark College
‘20 - ‘22
Mathematics C
Southwark College
‘20 - ‘22
Chemistry D
Southwark College
‘19 - ‘20
Biology
Southwark College
‘19 - ‘20
Chemistry
New Place Square, London SE16 2HW, UK