Temitope Ajayi
I have over four years’ experience delivering excellent customer service in fast-paced, high street retail environments, specialising in client support, advising, and greeting. I adapt quickly to new shop floors, ensuring smooth operations and always prioritising customer satisfaction across menswear, accessories, footwear, and leather goods.
Handled high-volume inbound customer interactions (calls and service requests), resolving over 1,000 customer issues monthly across billing, network, and service-related concerns. Consistently achieved a 95% customer satisfaction score through empathetic communication, active listening, and effective problem resolution. Reduced average call handling time by 20% by applying efficient troubleshooting techniques and adhering to service workflows. Maintained accurate and detailed records of customer interactions within internal systems, improving issue tracking and follow-up resolution by 15%. Prepared weekly service performance and customer issue reports to support management decision-making and staff training initiatives. Collaborated with team members and supervisors to escalate complex cases and ensure timely resolution in line with service-level agreements (SLAs).