Jayden Williams

I am an enthusiastic, hardworking individual with an appetite for a challenge.

I have developed strong customer service and sales skills through roles at Smythson and Wilko, handling high-value transactions, stock management, and ensuring exceptional shopping experiences. I'm adaptable to various retail environments and proficient in basic English.

Previous Brands
Work Experience
Sales Associate
Oct ‘23 - Jan ‘24

Temporary employment 21stOctober – 1stJanuary In October 2023 I was given the opportunity of a temporary Sales Associate role at Frank Smythson Limited to cover the period of peak trading. During my time at Smythson's I further exercised my customer service skills and dealt with a new environment in the luxury retail environment. Experience gained: • Packaging and handling high value stock and organising it on the shopfloor. • Providing excellent customer service and going the extra mile to ensure the customer has the best possible shopping experience. • Maintaining a visually appealing store and making sure stock is displayed in an eye catching manner and is neatly organised. • Processing high value transactions accurately and efficiently. • Collaborating with team members to achieve sales targets. • Having knowledge of all the products and understanding what goes into the production and manufacturing of each one.

Customer Service Assistant
Oct ‘22 - Oct ‘23

In 2022 I began working at Wilko as a customer service assistant. I picked up many skills during the duration of working there which included: • Managing and facing stock on the shop floor for customer purchase • Working on tills processing payments, refunds and returns at one of the largest high street retail chains • Making sure each customer receives the best customer service by being friendly, warm, and helpful. • Having a good range of product knowledge to ensure customers are satisfied with their shopping experience and encourage repeat purchases from the store. • Moving stock from the shopfloor to the warehouse and carefully stocking it away for later use.

Retail Experience
Retail Category
High street
Work Environment
Department store
Flagship store
Product Category
Leather goods
Stock control
Store Maintenance
Stockroom management
Cash register
Dean Peltier
Direct manager - Store Manager, Smythson
Oct 2023 - Jan 2024

Jayden joined us at a very busy period and adapted to our work processes and customer base with ease. He was able to understand our policies and procedures and implement them in a very intelligent way. he had an excellent rapport with clients and proved to be a very effective sales person.

English - Native