I possess a natural ability and willingness to help people. My friendly nature, bright smile and overall personal manner put the client at ease. Passionate about exceeding expectations whilst remaining focused on achieving business objectives. I have excellent communication and listening skills and can be relied on to meet both personal and team targets. Furthermore, I have developed the ability to prioritise and multitask, especially during busy periods and under pressure. I am always willing to learn and grow within a company. I have experience of direct customer contact and I enjoy providing the highest customer service experience to ensure customers make a returned visit.
Eastbourne Terrace, London W2 6LG) • Working in various luxury retail brands such as, Hermés, Valentino, Chloe, Pinko, Joseph, Me+M, Sandro and Kurt Geiger mens shoes) • Working in stand alone boutiques, Selfridges, Harrods and Harvey Nichols. • Taking on various roles each booking such as sales advisor, stock room assistant and runner. • Assisting teams with day to day tasks.
• Being part of a new store opening. • Creating the visual merchandising standard weekly. • Helping to create procedures and conduct for staff to follow. • Organising and setting up exciting collaborations with other fashion brands including Off white and Fendi) • Opening store day and closing store day on both Harrods and Rimowa till. • Responding to emails from both colleagues and clients throughout the day. • Liaising with temping agencies when need for extra staff. • Training new colleagues and temporary staff on product knowledge and procedures. • Processing repairs (to be sent out for external repairs, or fixing items with tools my self) • Meeting daily, weekly and monthly KPI's. • Processing deliveries with both Harrods courier and external couriers. • Working with Harrods personal shoppers. • Writing end of day report (including gross sales, net sales, returns, discounts, total tax and footfall)
• Building a reputable CRM catalogue including, high profile clients. • Helping brides pick out their wedding shoes for their special day. • Preparing winter sales, (including, Black Friday, Boxing Day and January sales) • Processing repairs to be sent to shoe and bag repairs. • Working on the Off white X Jimmy choo collaboration, promotional campaign. • Using stock system to check stock all around the world for clients.
• Maintaining the visual and general standard of the shop floor. • Exceeding monthly sales goals on a consistent basis, establishing a weekly sales plan and selling strategies. • Liaising with colleagues all around the world, through email and phone. • Initiating and building relationships with customers through creative selling and use of CRM cards, client-book, mailings, and follow up messages via email and text. • Advising clients about the best fit of pieces, whilst offering the client a variety of options to best fit their needs. • Processing repairs to be sent to various external repair services.
• Dealing with customer queries and complaints. • Replenishing shop floor. • Offering style advice on shoes and bags. • Using an iPad system to process CVS orders. • Checking stock in other branches for customers. • Tagging, labelling and pricing products.
• Maintaining shop floor standards. • Assisting customers with any queries. • Ensuring all displays adhere to merchandising guidelines. • Handling purchases and refunds whilst offering alternatives and new season products to enhance sales. • Providing a stockroom service which allows customers to find out whether we have more sizes in stock.
• Maintaining a great rapport with customers by providing outstanding customer service. • Achieving and exceeding sales targets. • Taking payments (overdue and on time) over the phone and in-store. • Managing customer accounts. • Dealing with customer complaints and queries. • Carrying out credit checks for new customers. • Making responsible lending decisions by assessing customers affordability. • Regaining old customers and generating more sales by completing daily telesales. • Closing and cashing up tills.