Experienced Purchasing Specialist and Order Management specialist with a strong background in ERP system management , Salesforce, power BI, order processing, and coordination between sales and backend teams. Skilled in liaising with stakeholders worldwide to ensure smooth order processing and resolving inquiries promptly. Proven track record of maintaining SLAs and TATs, handling multiple plants without client escalations, and ensuring on-time delivery. Proficient in SAP data extraction, report preparation, and process improvement recommendations. Recognized for positive attitude, teamwork, and effective problem-solving abilities
Processing Orders - Enters Order information into the ERP from and Maintains ERP for accurate and complete information of a particular theatre Liaising and Coordinating - Acting as liaison between Sales & backend teams to ensure accurate billing and ordering; Coordinates with both internal and external stakeholders spread across the globe, to ensure smooth processing of Orders; Monitors and Evaluates inquiries/ order issues and provides prompt solutions Process Streamlining - Make recommendations to backend processes to improve customer experience and team efficiency Report/Dashboard Preparation - Generate weekly / ad hoc reports as per the requirement
• Primary duty to look after the processes involving from Purchase Requisition to purchase order (PO) • Maintain 100% SLA (Service Level Agreement), TAT (Turn Around Time) and service levels as per company norms. • Handled 10 plants single handedly (PO creation) with no escalations and concerns from the client. • Determine if requested items are available in catalog. • Validating the details on PO, releasing PO to vendor for order confirmation and make sure on time delivery. • Processing ATF (After the fact) and RUSH orders. • Determine if a request can be resolved within the team or needs external team’s support, • Route high-complexity tickets to Helpdesk team members for resolution. • Extracting data from SAP and preparing reports using excel. • In depth knowledge of purchase to pay processes. • Adhere to all organizational procurement policies and procedures. • Team player, high motivation, positive, can-do attitude, flexibility. • Ability to coordinate with various stakeholders & suppliers. • Good problem-solving skills • Received appreciations from the client and leads