Liza Gladiline
Retail Manager with large experience in France & Europe. I am currently working as Commercial & Operations director by transition for a women RTW international brand. I am currently looking for a Retail Manager/director or Retail Operations Manager position on a European scope, to develop a network of stores in a constantly evolving environment in order to achieve goals in line with brand strategy and image. I also have experience in retail operations and stores opening. Result and people oriented person with great leadership, management and communication skills, leading to exceptional customer service and strong target achievement. Can do approach & solution driven. Advocate for retail excellence. Proven ability to deal with numerous departments in a proactive and collaborative manner, to independently prioritize workload and effectively manage multiple projects, and to meet challenging deadlines. Ability to anticipate, identify and solve problems, with a high degree of initiative, agility, energy and professionalism. Fluent in French, English and Russian. Ability to travel.
Interim Retail & Operations Manager, Cosmetics and Fashion (Menswear/Womenswear). Driving sales and operational excellence in the fashion and luxury sectors. Revitalizing retail operations, implementing best practices, enhancing customer experiences, delivering ongoing team training, and collaborating with decision-makers for retail improvement. Expertise includes Retail Strategy, Omnichannel, Retail, E-commerce & Communication
Management of Shopping, Genius Bar, Creative & Operations teams (70 to 100 pers) • Responsible of the strategy to increase customer satisfaction, NPS et KPI's, • Coach, train and develop teams to provide excellent client service and engagement, build a strong team of retail professionals, store trainings • Stores operations.
Building of new outlets business strategy, (5 direct POS management, ADV and stock teams) Successful set up of Private sales strategy with Arlettie (+18%), Jobbers negotiation (all stock) Cost saving and business optimization in Retail, Sonia Rykiel closure. Reporting to WW Retail Director
Successfully managed retail reorganisation and optimisation (8 POS), Sales results +20 % New stores openings, retail process optimization New collection purchase and allocation, stock take. Reporting to the owners COO & CEO
. NYC - new stores openings: leading of works with contractors, solving day to day issues within time management, set up retail process, put in place retail strategy, recruitment and training. . Moscow - team management & stock operation: store's management, recrutement, refurbishment, supply process, inventory management and reconciliation, buys review. Reporting to the owners GM & CEO.
Retail Manager for Spain, Italy, Switzerland, Benelux, Czech Republic, Outlets in EU and oversee Russia. (15 stores, 90 persons) Visit stores frequently and promote all the aspects of the brand to the Store Managers and staff: • Drive for results to achieve targets and incentives based on different KPI's • HR: recruitment, integration, disciplinary procedures, annual evaluation and talent development. • Training: collections, inspiration, sales techniques, CRM... • P&L management by store and corner. Responsible for Outlets Europe/UK strategy (Value Retail) Reporting to VP EMEA
. Provide leadership on all process & initiatives necessary to improve the operational efficiency of stores. (H&S, Stocktake, Maintenance...) . Visit stores frequently to audit operational & Retail Excellence compliance and support stores. . Inform the EMEA Retail Area Managers and relevant departments about the general condition of the stores (stock, display, windows, cleaning) and staff (uniform, grooming, etc) during store visits. . New stores openings. Implement best practices among new team and strong Retail process . In charge of EU Preview Sale strategy . Streamline processes and procedures in cooperation with relevant EMEA Retail functions. Effective audit and improving the CRM & Aftersales policy.
. 13 POS Coordination, team recrutement & management in Department stores' corners. New stores opening, . Work closely with stores & HO teams : merchandising & buying, Inventory Control and stock, General Services departments, VM, CRM, Architecture department... . Reorganisation of stock teams and stock take management (flagship and department stores.) Report to Retail Manager France & Monaco (internship then short term contract)
Chasse, prospection, entretien, évaluation, reporting, animation d'atélier, formation