Ciara Sherlock

IBM Finance and Supply Chain Transformation Associate Consultant

With robust experience in high street and premium retail, my adaptability shines across diverse roles at Fossil Group, New Balance, and Sports Direct. Excelling at customer service, I consistently meet sales targets while managing product ranges and maintaining high footfall environments.

Previous Brands
Fossil Group
New Balance
SAP Concur
Sports Direct
University of Bath
Watch Station
Work Experience
Finance and Supply Chain Transformation Associate Consultant
Jul ‘23 - Now

Student Living Assistant
Jul ‘22 - Jun ‘23
University of Bath

Technical Support Engineer (SAP Concur Expense Consultant)
Jul ‘21 - Jul ‘22

Skills Co-Creator
Feb ‘21 - Sep ‘21
University of Bath

Outreach and Casual Senior Student Ambassador
Nov ‘19 - Jun ‘23
University of Bath

Customer Service Assistant
Oct ‘18 - Dec ‘19
Fossil Group

• Demonstrated great flexibility by catering to a wide customer demographic and product range. • Provided technical assistance for Fossil's smartwatches and other tech products, addressing customer queries related to product features and functionalities. • Assisted in regular stocktaking processes to maintain accurate inventory records. • Entrusted to create a merchandise display plan and approach for the jewellery section; a particular focus for the store due to busy foot traffic and the delicate nature of the products. • Resolved customer product-related issues by providing delicate product repair and personalisation services such as engravings and embossment. • Upheld Fossil's customer-centric approach by going above and beyond my core role to source a rare item for a customer. • Showed great flexibility and commitment to the company's needs by assisting the Fossil Oxford St and Bristol branches while they were short-staffed, alongside subsidiary business 'Watch Station' in Swindon.

Customer Service Assistant
May ‘18 - Oct ‘18
New Balance

• Demonstrated New Balance's people-orientated sales approach by actively listening to customer needs and preferences and offering personalized product recommendations. • Contributed to the visual appeal of the store by ensuring merchandise displays were organized, visually appealing, and aligned with current promotions. As well as ensuring the stockroom remained tidy and functional for my colleagues. • Consistently met and exceeded sales and KPI targets by identifying opportunities to upsell and cross-sell products, contributing to increased revenue and customer loyalty.

Customer Sales Assistant
Nov ‘16 - May ‘18
Sports Direct

• Provided a sales-orientated customer service approach, aimed at balancing the need to manage the company's busy foot traffic and large floor whilst still providing a personalised customer service. • Displayed immense adaptability in my customer service techniques while working for Sport's Direct's subsidiary business 'Flannels', a designer apparel and accessories store. • Simultaneously implemented Sports Direct's Return and Exchange Policy whilst demonstrating a commitment to problem solving, conflict resolution and customer satisfaction. • Assisted in the onboarding and training of new team members. • Please note I have around 9 years work experience, for the purpose of this job application I have handpicked the most relevant experiences. More can be found on my LinkedIn profile and references are available upon request.

Retail Experience
Retail Category
High street
Work Environment
Department store
Shopping centre
High street store
Product Category
Leather goods
Watches & Jewelry
Client Help
Complaint handling
Product demos
Returns & Exchanges
Client Advising
Cash register
Product setup
Product labelling
Inventory control
Stock control
Stockroom management
Store Maintenance
Open/closing store
Education & Training
University of Bath
‘19 - ‘23
Bachelor of Science
Lydiard Park Academy
‘12 - ‘19
GCSE and A Level's