Claire Muriithi

Handle high volumes of customer orders and enquiries in a fast-paced environment, ensuring efficient and accurate service Respond to customer queries and resolve issues promptly, maintaining a high standard of customer satisfaction Process payments and manage transactions using POS systems with accuracy Work closely with team members to ensure smooth service delivery during busy periods Maintain high standards of cleanliness, organisation, and food safety Support opening and closing procedures, including basic administrative checks and records Maintain pristine shop standards to comply with strict health policies.

Delivered customer-focused service, ensuring a positive experience for all guests Managed and resolved customer complaints professionally, maintaining service standards Supported team operations and trained new staff, ensuring consistency in service delivery Worked efficiently under pressure during peak service periods Processed customer payments swiftly to facilitate efficient turnarounds.

Supported individuals with varying needs, ensuring a safe, respectful, and person-centered environment Maintained accurate daily records and documentation, ensuring attention to detail and compliance Communicated effectively with colleagues and external professionals to ensure consistent care Handled sensitive and confidential information with discretion Managed challenging situations calmly, adapting communication and approach to individual needs

Kept clear and accurate records of daily activities and support provided Completed paperwork and updated notes to make sure information was up to date Supported individuals with their daily routines, following agreed care plans Worked closely with colleagues, families, and other professionals to share updates Helped organise and attend appointments when needed Handled sensitive information with care and discretion Played an active role in creating a calm, safe, and supportive environment

Kept customer records and service logs accurate and up to date Entered and updated customer information across internal systems Managed a high volume of calls, emails, and front-desk enquiries in a busy environment Booked appointments and followed up with customers to ensure issues were resolved Handled customer information carefully, maintaining confidentiality at all times Responded to customer questions and concerns, escalating more complex issues when needed Supported daily administrative tasks and helped keep the office running smoothly