Khadija Akbar

Delivering outstanding customer service entails initiating interactions with a warm greeting, actively listening to customers' needs, and providing dedicated assistance to fulfill their requirements. Exhibiting a profound understanding of the products and showcasing comprehensive knowledge about the brand's history. Seizing every opportunity to effectively cross-sell and upsell across the entire product range. Engaging in enthusiastic discussions about emerging trends and advancements in the luxury fashion market, while demonstrating a genuine passion for fashion and luxury products. Making certain that all customer information is kept up to date and accurately maintained within the company's CRM system. Proactively engaging with customers through email and WhatsApp to introduce new product lines and extend exclusive invitations to store events. The focus is on nurturing existing customers and attracting new, high potential customers to foster lasting relationships and encourage business growth. Consistently attaining personal sales goals while also meeting or exceeding target sales for the business. Continuously striving to enhance and develop the company's brand through dedicated efforts and a focus on delivering exceptional customer experiences. Key Achievements/Projects Upselling to international walk-in client for 2 Exotic Python leather bags net £ 12,800 Upselling to international walk-in client on deposit for selected 1 piece exclusive Croco handbag, for an upcoming Pop-up event, retailing £35,500.

(OCT 2021- MAY 2023) Managing Operations of projects for Global delivery on the implementation of IOT Hardware and Software across EMEA. Utilized data analysis tools to monitor website performance, track key performance indicators (KPIs), and make data-driven decisions to improve conversion rates and revenue. Assisted in the development and implementation of customer retention strategies, including loyalty programs and personalized marketing initiatives. Resolved customer inquiries, concerns, and complaints in a timely and professional manner, ensuring a positive customer experience. Collaborated with clients and internal teams to define project requirements and objectives, translating business needs into technical solutions. Developed comprehensive project plans, including work breakdown structure, resource allocation, and risk management strategies. Oversaw the execution of projects, coordinating activities, resolving conflicts, and ensuring effective communication among team members. Conducted regular risk assessments and implemented mitigation strategies to minimize project risks and ensure successful outcomes. Managed vendor relationships, including contract negotiation, performance evaluation, and timely delivery of goods and services. Provided guidance and mentorship to team members, fostering a collaborative and high-performing work environment.

Maintaining a high level on the shop floor by following the company's procedures Stock management includes shifting over stock and launching new stock, as well as ensuring that the rails are operating at maximum capacity. Serving customers at the register while maintaining a high level of customer service Managing customer concerns until they are resolved satisfactorily, escalating the problem to the store manager if necessary. Set up in-store promotions and remind customers of any relevant offers and discounts, particularly during hectic sales sea sons. Provide new members of Staff with training to ensure that they are completely compliant with the company's policies an d required levels of service. Checking delivery receipts, resolving any delivery issues or discrepancies, and storing things in their proper location s in the stockroom With the current store layout, ensure that the shelves and displays are well-stocked, and that the shop floor is clean and organized.

Support customers and serve them with an emphasis on providing the greatest level of service. Assist the charity shop manager with stock management, such as sorting, steaming pricing, and hanging donated products, Contribute in operation of the checkout and cash handling. Increase public awareness of Islamic Relief's mission and the need of raising contributions through the shop. Sort donations of clothing, shoes, and accessories into goods that can be sold and those that can be recycled. Promote and apply Islamic Relief's health and safety policy.

Managing the front-of-house reception area and ensuring that it is kept clean in accordance with corporate requirements. Meeting and greeting all guests, signing them in and ou t of the visitor book, distributing visitor badges, and advising app ropriate employees of their arrival as soon as possible. Introducing new patients to the practise procedures. Ef ficiently and courteously responding to all requests Taking all calls for medical appointments, both internally and externally. ISLAMIC RELIEF CHARITY SHOP