Tutu He
I am a friendly, motivated and hardworking individual with experience in retail, beauty and customer service. Through my previous roles at John Lewis, Sports Direct and Yuki's Nails, I have developed strong communication skills, confidence in assisting customers and the ability to work in fast-paced environments. I enjoy meeting new people, creating positive customer experiences and working as part of a team. I have a strong interest in fashion, beauty, luxury retail and hospitality, and I am always eager to learn and develop new skills. I am currently studying at Kingston University and looking for exciting opportunities where I can bring my enthusiasm, professionalism and positive attitude to a team.
Worked as a Sales Assistant at Sports Direct, delivering excellent customer service in a busy, fast-paced retail environment. Assisted approximately 30–50 customers per shift with product enquiries, sizing and personalised recommendations to help them make confident purchasing decisions. Processed cash and card transactions accurately, replenished stock and maintained high shop floor standards. Contributed to daily sales targets through effective communication, product knowledge and teamwork, ensuring a positive shopping experience.
Worked as a cashier at Yuki’s Nails, managing customer bookings, handling payments and assisting with enquiries in person and over the phone. Communicated with colleagues in Mandarin when needed and was responsible for closing the shop, ensuring everything was organised, secure and ready for the next working day.
Worked as a Make-up Counter Assistant at John Lewis, providing personalised beauty advice and product recommendations to approximately 15–25 customers per shift. Assisted customers with product enquiries, helping them find suitable beauty products and make confident purchasing decisions. Contributed to daily sales through strong product knowledge, excellent customer service and personalised recommendations. Built positive customer relationships, encouraged repeat visits and maintained high presentation standards in a busy retail environment.
Worked as a Kitchen Porter at John Lewis, maintaining high standards of cleanliness and hygiene in a busy kitchen environment. Responsible for washing dishes, cleaning kitchen equipment, organising supplies and supporting kitchen staff with daily operations. Worked efficiently as part of a team to ensure a clean, safe and organised workspace.