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As an Inventory Management Supervisor at Neura, I oversee the intricate flow of products, ensuring every item is meticulously tracked and assigned. My problem-solving skills are routinely put to the test, fostering an organized and efficient inventory system that supports our sellers and customer satisfaction. Beyond inventory, my role as Event Coordinator allows me to blend my social media marketing acumen with a passion for community engagement, creating impactful events that connect people with essential tech services. With a foundation in Business Administration and IT from Borough of Manhattan Community College and NPower, I am committed to leveraging these skills to empower individuals and enhance our organizational mission.
- Answering customer calls and chats professionally and responding to inquiries. - Providing L1 and L2 support to parents, staff, and other Department of Education customers. - Engaging language translation services as required in nine languages using a third-party tool. - Logging calls into the Customer Relationship Manager (CRM) and IT Service Management (ITSM) tool. - Locating necessary information from the knowledge base workflows and scripts. - Identifying customer issues and following scripts to provide resolutions. - Obtaining and evaluating all relevant data to handle inquiries. - Recording details of comments, inquiries, and actions taken. - Escalating priority issues to team leaders for successful resolution. - Routing created tickets to the appropriate L2/L3/L4 teams for resolution. - Completing call notes and call reports as necessary and updating them in the CRM. - Performing other duties as assigned.
Handle customer calls professionally, using translation tools to verify information from parents, school staff, and vendors. Provide L1 and L2 support, follow scripts, and use the knowledge base to resolve issues. Log interactions, evaluate data, and route tickets to the correct support teams. Record actions, escalate priority cases, and update CRM with call notes and reports.
Keep track of incoming and outgoing inventory. Scan the barcode of every device. Assign inventory to The Seller’s of the company.
* creates a event in city shelter, transition house and senior center to sign up people for free lifeline and discounted devices.
Inspected stock levels and raw materials to identify shortages. Racked inventory for fast-moving items and reported stock status to management. Evaluated suppliers, documented deliveries, and coordinated shipments. Delivered and picked up orders from the shipment store and created a shipping label.
*Sign up people for Lifeline through NALD *Provide customer high quality products to save on phone bills *Transfer ACP and lifeline from the campaign to the *Swap device and cancel subscription
Achieved over six sales daily through targeted location selection and strategic scheduling. Promote Lifeline and ACP (Affordable Connectivity) programs to eligible customers. Supported T-Mobile 4G LTE and 5G networks via government assistance programs. Conducted field observations to refine sales strategies and mentored team members.
Maintain data entry requirements by following data program techniques and procedures The task will be entering data for the finance and business analytics groups Willing to learn internal software at the company
Morning meeting with corporate trainers Company suggest the hours and location for sales Outside Sales phones for Assurance wireless by T-Mobile Engage potential customers who need phone for free
Shoes department Shoes fitting Order shoes for costumer
Organized daily training sessions with corporate trainers. Selected optimal locations and hours, averaging five sales out of ten customer interactions. Deliver persuasive pitches for free phones and services.
12-week mentorship program by professionally developed mentor to learn the skill (Marissa Ambrosio) Worked on how to update resume and cover letter professional way Informational Interview with other mentors HR Insights: Navigating the Current Hiring Landscape Event Speed Networking Event Mock Interview
Data Entry using Excel, learn basic commands. Troubleshoot printer, change toner, and paper supply. Establish Wi-Fi,Install Windows 10 on refurbished laptops and find the proper drive needed for the laptops to access the internet.Resolve printing, projectors, and internet connection issues. Work as a front desk to Greet clients, Make phone call and Pick up phone of the Costumer. perform intakes,enter intake forms into a private database stored on the private server of Council of People's Organization. Bookkeeping, scan invoices into Neat program. Medical billing, utilize the UB-04 program to bill to various health insurance companies. Track account receivables to match the invoices sent online. Contribute to a curriculum for the computer classes and ESL class. Also Helped CEO during meeting with fellow client. Worked in Food Pantry and senior Center. Helped client of Insurance Authorizer and Immigration and Nationalization Application Authorizer Attorney. (supported all my fellow colleagues, Intern and volunteer during Office Administration Assistant absences)
Conducted data entry using Excel, including basic command functions. Managed client intake and database entry for private records. Scanned invoices and tracked accounts receivable using Neat bookkeeping software.