Shylah-Amari Brown

Worked at the bluewater shopping centre in the John Lewis on their beauty hall for Chantecaille.

Completed Harrods onboarding requirements through SJR London and received the required Harrods ID. Completed all required training modules and onboarding processes, including Workday access, key system logins and name badge registration. Prepared to support customer-facing and retail operations within a high-profile luxury department store environment.

-Spitalfields and Covent Garden market stores,Supported luxury retail sales operations while maintaining high standards of customer service, presentation and professionalism. Assisted customers with product enquiries and created a welcoming, premium client experience. Supported the sales floor and wider team with day-to-day operational tasks, stock awareness and customer engagement. Worked confidently in a fast-paced luxury environment where attention to detail, communication and brand standards were essential.

Conduct property viewings for landlords and prospective tenants, representing properties professionally and creating positive client experiences. Communicate property information clearly, respond to questions and identify client requirements during viewings. Provide feedback and support to Scraye's operations following appointments, helping maintain efficient communication between stakeholders. Manage schedules reliably and work independently across multiple properties and client requirements.

Manage residential property enquiries and conduct professional property viewings for landlords, tenants, buyers and investors. Prospect for new landlord and client opportunities through cold calling, networking, social media and targeted outreach. Build and maintain relationships with landlords, tenants and prospective clients, providing clear guidance throughout the property journey. Support rental and sales negotiations, working to secure strong outcomes while maintaining a professional and client-focused approach. Advise clients on local market conditions, pricing and property presentation to support informed decision-making. Create and maintain property listings across platforms including Zoopla, Rightmove and social media, helping increase visibility and enquiries. Coordinate viewing activity, follow-ups and client communication while managing competing priorities independently.

Delivered fast-paced customer service during a high-volume seasonal trading period. Used product knowledge and personalised recommendations to support customers and contribute to sales targets. Managed stock replenishment, transactions, shop-floor standards and promotional activity efficiently. Worked collaboratively within a busy retail team while maintaining a professional and customer-focused approach.

Managed bookings, greeted clients and supported day-to-day reception and customer-service operations. Developed professional communication, organisation and problem-solving skills in a client-facing environment. Promoted services and supported a positive, welcoming experience for clients.