Proven track record of developing and implementing strategic HR initiatives to drive organisational growth and optimised employee performance. Skilled in creating and maintaining a positive work environment while ensuring compliance with employment laws and regulations. Excellent communication and problem-solving skills with a passion for helping individuals thrive.
Stand-alone position to ensure that employees have a positive and rewarding work environment. Focus on creating a supportive culture that promotes employee engagement, satisfaction, and retention. Develop and implement strategies and initiatives to enhance employee well-being, training and development opportunities, and recognition programs. -Successfully crafted and implemented innovative recruitment strategies, resulting in an increase in qualified candidate applications. Proactively sourced top-tier talent, implemented a streamlined resume screening process, and conducted targeted interviews, leading to an improvement in candidate quality. -Promoted employee retention strategies, cutting turnover by tailored initiatives aligned with store demographics. Adaptable leadership met evolving store needs, showcasing a proactive approach. Achieved sustained improvements in HR KPIs, enhancing organisational effectiveness. -Strategically analysed company reports, pinpointing operational inefficiencies and identifying areas for improvement. -Developed dynamic strategies and motivational initiatives, resulting in an increase in employee engagement of the overall employee experience. Cultivated a positive work culture, evidenced by improvement in team collaboration and satisfaction metrics. Achieved sustained success through ongoing commitment to fostering a thriving workplace environment. -Conducted comprehensive research and analysis on well-being plans and wellness programs, focusing on optimising medical and mental health benefits for employees.
Responsible for overseeing the operations and performance of the department within the store. Lead and motivate a team of sales assistants, ensuring excellent customer service, efficient merchandising, and accurate inventory management. Strive to create a dynamic and visually appealing department that meets customer needs and contributes to the overall success of the store. -Expertly gathered, analysed, and interpreted HR metrics, driving strategic decision-making through actionable insights. Demonstrated proficiency in generating detailed reports on employee engagement, turnover rates, and diversity metrics, significantly informing departmental strategies and achieving measurable improvements in workforce effectiveness -Employee Relations: Proficiency in handling employee relations issues, conflict resolution, and disciplinary actions. Experience in conducting investigations, addressing grievances, and ensuring fair and consistent application of policies. -Led comprehensive exit interviews, providing valuable feedback on areas for improvement. Implemented feedback-driven initiatives resulting in an increase in employee satisfaction in the department.
Led the coordination of staffing, delegated tasks strategically, and closely monitored performance, exceeding sales targets and operational goals. Pioneered impactful sales strategies, improved product availability, and optimized section layout, culminating in a notablle increase in sales. Energised departmental motivation through influential leadership, championing robust induction and training for new team members, fostering a cohesive and high-performing team. Spearheaded dynamic performance management initiatives, driving staff development and retention.
Be aware of what happens day to day in the store. Maintain responsibility for one or several sections of the store as instructed by the management team keeping a basic image of the area (folding and displaying) Process sales, exchanges and refunds efficiently, accurately and quickly in all payment methods. Ensure effective communication with the Management Team at all times. Complete other tasks as necessary to support the overall store. Comply with the Company Health & Safety Policy at all times.
Strategised, conceived, and orchestrated compelling media content, propelling brand visibility across multiple social media platforms. Directed and produced impactful content for globally recognised brands such as Nescafé, Cerelac, Nestlé, Hype, Valmy, and diverse local entities, achieving heightened audience engagement. -Spearheaded the creation and execution of multimedia assets, resulting in increased brand resonance and measurable growth. -Managed social media accounts, crafted content calendars, and executed impactful campaigns, contributing to heightened brand awareness and audience connection. -Produced influential content for renowned influencers and media personalities in Venezuela, Panamá, and the USA, amplifying their personal branding and online presence. -Demonstrated strong organisational and project management skills, successfully handling multiple campaigns simultaneously, coordinating cross-functional teams, and ensuring timely project delivery within budget constraints. -Kept abreast of industry trends, adapting strategies to leverage new opportunities and maximise audience engagement, contributing to continuous campaign success.