Mahima Baragi
I offer hands-on retail experience from JD Sports, excelling in customer service, sales, upselling, and stock management in fast-paced environments. Adaptable and personable, I thrive on the shop floor, ensuring positive customer interactions and smooth store operations across luxury and high street settings.
Acted as a first point of contact for guests and participants at formal university events. Supported catering and hospitality coordination, ensuring smooth service delivery and acting as liaison with catering staff. Assisted with seating and guest flow management, ensuring smooth registration, catering coordination, and programme transitions. Coordinated closely with event staff and catering teams, flagging last-minute changes and supervising F&B delivery on the day. Managed registration desks and guest enquiries, providing a welcoming and professional front-facing presence. Helped organise event collateral, signage, and venue layout to align with brand and guest experience goals. Liaised across multiple departments to ensure consistency including AV, photography coordination, and guest seating. Worked with Events and Comms teams to plan open days, speaker events, and research receptions. Maintained guest databases, invitations, and follow-up communications. Contributed to online event promotion via social media and digital content (e.g., videos, teasers, photo galleries).
Warmly greeted and escorted guests to seats, managing reservations, seating plans, and walk-in guests to maintain smooth flow. Provided VIP hosting and personalised service to high-profile guests, ensuring discretion and comfort. Liaised with guests to accommodate special requests, including dietary restrictions and last-minute changes. Assisted with menu knowledge and cocktail recommendations, supporting upselling of food and beverage packages. Acted as a flexible team member, stepping between hostess and waitress duties to ensure service standards were upheld. Delivered table service support during busy periods, including taking food & beverage orders, serving cocktails, and ensuring timely delivery. Organising the arrangement of food displays, allergy information sheets, and assigned roles for staffing at buffets, bars, and various food stations during events. Coordinated with kitchen, bar, and floor staff to maintain seamless service and prompt communication. Conducting inventory management to ensure reusable items are retrieved and stored correctly and placing timely orders for new stock as needed. Provided on-site support throughout events, quickly resolving guest concerns and ensuring a positive first impression from arrival to departure. Received formal training in allergen awareness and safety, fire safety, risk-management under Hilton University. Supervised a team of 25 to set up, manage, and clear events, ensuring efficient service and guest satisfaction.
Communicated with alumni donors, tailoring messaging and managing sensitive data. Adapted tone and approach to suit various caller profiles, building strong rapport
Warmly greeted and seated guests, managing reservations, walk-ins, and waitlists through booking systems and phone enquiries. Answered guest calls and emails, confirming bookings, special requests, and private dining arrangements. Delivered table service support, including taking orders, serving cocktails, and clearing tables to maintain service standards. Provided VIP hosting for high-profile clientele, ensuring discretion, comfort, and personalised service. Coordinated with concierge and resident services to support room service, private events, and resident dining needs. Served breakfast and buffets, accommodating special dietary needs with care. Maintained front-of-house tidiness and provided an inviting dining atmosphere. Maintained accurate guest records, reservation logs, and communication notes for smooth service continuity. Provided detailed information about the menu to customers whilst accommodating specifications of allergens and people with dietary restrictions.
Taking care of operations during events including setup, equipment maintenance and inventory oversight. Handling transactions, promoting upselling of premium drinks while being the bar personnel and reporting sales. Acted as bar personnel, preparing cocktails, handling transactions, and reporting daily sales. Working in a fast-paced environment, ensuring compliance with safety regulations, responsible service, and conducting age verification as required. Working collaboratively with event staff, security, management, food, and bar personnels, maintaining open communication to address any issues promptly.
Delivered strong customer support and handled stock management during peak trading. Demonstrated adaptability and product knowledge in a busy retail environment.
I am Mahima’s personal tutor for her studies at Brunel University of London. Mahima is undertaking a BSc in Psychology. She is performing very well in her studies, and she has previously undertaken a placement as part of the degree programme as an Events and Engagement Assistant at Brunel University of London.