Cristina Marinela Ivan

Providing exceptional customer service by assisting passengers with inquiries, offering product information, and guiding them through the shopping experience. Actively promoting and selling products to customers, utilising persuasive communication skills and product knowledge to maximize sales opportunities. Ensuring the retail area is well-stocked and organised, including replenishing merchandise, maintaining display standards, and conducting regular inventory checks. Processing transactions accurately and efficiently, handling cash and card payments, and reconciling sales at the end of shifts. Participating in the setup and maintenance of attractive product displays to enhance the shopping environment and drive sales. Staying informed about the features and benefits of products sold in the store, as well as any promotions or special offers, to effectively communicate this information to customers. Adhering to company policies and procedures, as well as airport regulations and security protocols, to ensure a safe and compliant working environment. Working collaboratively with colleagues and other departments to achieve sales targets, maintain high standards of customer service, and contribute to a positive team atmosphere. Addressing customer concerns or complaints in a professional and timely manner, seeking appropriate solutions to ensure customer satisfaction. Identifying opportunities to upsell or cross-sell complementary products, thereby increasing average transaction value and enhancing the overall shopping experience for customers.

Respond to passengers inquiries via phone, sending emails regarding passengers lost items. Providing excellent customer service to passengers by assisting them with their luggage needs, answering inquiries, and offering product recommendations. Actively engaging with customers to promote and sell luggage products, travel accessories, and related items, utilising persuasive communication skills and product knowledge to drive sales. Maintaining a thorough understanding of the features, specifications, and benefits of the luggage products and accessories available for sale, to effectively assist customers and make informed recommendations. Ensuring that the retail area is well-stocked and organised, including restocking merchandise, arranging displays, and monitoring inventory levels to prevent stockouts. Processing transactions accurately and efficiently, including handling cash and card payments, issuing receipts, and reconciling sales at the end of shifts. Participating in the setup and maintenance of visually appealing product displays, including window displays and promotional areas, to attract customers and drive sales. Adhering to airport security regulations and company policies regarding the handling of luggage and other merchandise, to ensure the safety and security of passengers and staff. Working collaboratively with colleagues and other departments to achieve sales targets, maintain store cleanliness and organization, and provide a positive shopping experience for customers. Addressing customer concerns or complaints in a professional and courteous manner and seeking appropriate solutions to ensure customer satisfaction and loyalty. Identifying opportunities to upsell or cross-sell additional products or services, such as luggage accessories or travel insurance, to enhance the overall shopping experience and maximise sales revenue.

Assisting and guiding passengers as they navigate through the security screening process, including explaining procedures and requirements, assisting with the use of security equipment, and answering questions or concerns. Conducting thorough security checks on passengers and their belongings using X-ray machines, metal detectors, and other screening equipment, in accordance with airport security regulations and procedures. Inspecting carry-on luggage and personal items to ensure compliance with security regulations, identifying any prohibited items or potential threats, and taking appropriate action to resolve any security concerns. Handling passenger complaints, conflicts, or difficult situations in a calm and professional manner, and seeking appropriate solutions to ensure a positive experience for all passengers while maintaining security protocols. Communicating effectively with passengers, colleagues, and airport authorities via radio, telephone, or in person, to relay important information, coordinate activities, and respond to Monitoring passenger flow and managing queues to ensure efficient and orderly movement through the security checkpoint, while maintaining safety and security standards. Working collaboratively with other security agents, airport staff, and law enforcement agencies to ensure effective coordination and cooperation in maintaining airport security. Participating in ongoing training sessions and briefings to stay updated on security procedures, equipment operation, and relevant regulations, to perform duties. Responding promptly and effectively to security incidents, emergencies, or alarms, following established protocols and procedures to ensure the safety and security of passengers and staff. Passengers, demonstrating professionalism, courtesy, and attentiveness always, to enhance the overall passenger experience and promote customer satisfaction.

Same responsibilities as above, just on a different contract.

Conducting health screenings such as temperature checks and symptom assessments for individuals entering a facility to identify potential COVID-19 cases. Ensuring compliance with COVID-19 safety measures such as mask-wearing, social distancing, and hand hygiene to reduce the risk of transmission. Monitoring and managing the number of people allowed in a facility at one time to maintain safe occupancy levels and prevent overcrowding. Offering information and guidance to visitors and staff about COVID-19 protocols, procedures, and resources to promote understanding and compliance. Assisting with COVID-19 testing procedures, including specimen collection, documentation, and communication of results as directed by healthcare professionals. Collaborating with public health authorities to facilitate contact tracing efforts by collecting information from individuals potentially exposed to COVID-19 and maintaining confidentiality. Participating in regular cleaning and disinfection of high-touch surfaces and shared spaces to minimize the risk of virus transmission. Monitoring and replenishing supplies such as masks, hand sanitizer, and cleaning materials to ensure availability for staff and visitors. Staying informed about updates to COVID-19 guidelines and regulations and adjusting procedures accordingly to maintain compliance and effectiveness. Responding promptly and effectively to any COVID-19-related emergencies or incidents that may arise, following established protocols to ensure the safety and well-being of all individuals involved.

Competent in preparing the lines before the vegetables are packed and ready to be send for the customers. Preparing the machine and programs for each product transported pallets and heavy stock using forklift equipment. Transferred materials weighing up to 10kg above head using safe manual lifting techniques. Assisted team members with picking, packing, and processing tasks to increase overall warehouse efficiency. Monitored stock levels, ordering and replenishing products efficiently.

Selected items from bins and scanned tags, using hand-held scanners. Used picking equipment and machinery safely, enhancing safety compliance and limiting risk. Labelled boxes and placed in outbound collection areas. Operated forklifts and pallet jacks to transport boxes, pallets, and crates through warehouse. Processed orders efficiently to accomplish challenging daily objectives. Completed targeted picking orders with meticulous attention to detail, ensuring faultless results. Maintained a positive bar environment through friendly, professional service and appropriate handling of customer concerns.