Soumaya Lachhab
With experience in luxury retail environments like Harrods, I specialise in delivering exceptional customer service, client advising, and complaint handling. Skilled in upselling and stock control, I adapt quickly to fast-paced settings and communicate effectively in Italian, Arabic, French, and Spanish.
Responsible for looking after VIP guests bookings and attending to their needs during their visit. Welcoming them to the restaurant and escorting them to their table and also informing them of any special offers or meals. Duties: • Providing a warm welcome for customers. • Greeted guest/custmers and directed them to thier tables/reservations • Handled successfully 100+ phone calls daily with no complaints. • Receive food & drink orders & serve customer requests to the standards required. • Learning the names of & building relationships with regualar customers. • Understand menu content and keeping up to date with any menu changes. • Making recommendations from the menu if requested. • Answer guest queries in a polite manner. • Full product knowledge of all the menu items and hotel facilities and services. • Check on customers asking if they are enjoying the meals and service. KEY SKILLS AND COMPETENCIES. • Five star restuarant experience • Front dest experince • Guest satisfaction specialist • The motivation to learn new knowledge and skills. • Good housekeeping duties. • Have a good knowledge of food and beverage procedures.
Soumaya is very hardworking, she goes above and beyond for her team even for her clients. she is someone you can rely on when you need anything done. She is professional and someone who gets the job done.