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Zeina Kaafarani

Hi, I’m Zeina — confident, hardworking, outgoing, with strong customer service experience and style.
About

I bring strong customer service and organisational skills from fast-paced hospitality roles, excelling in multitasking and maintaining high standards. Adaptable and detail-oriented, I’m eager to deliver excellent service and support retail teams in dynamic shop floor environments. I speak basic English and Arabic.

Previous Brands
Ottolenghi Marylebone
Grilandia
Work Experience
Waitress
Jun ‘24 - Now
Ottolenghi Marylebone

Delivered high-quality customer service within a busy restaurant environment. Managed customer orders efficiently while maintaining excellent service standards. Prepared drinks and assisted with barista duties during busy periods. Handled Deliveroo and takeaway orders alongside in-house dining service. Developed strong organisational and multitasking skills in a fast-paced environment.

Voluntary Worker
Apr ‘23 - May ‘23
Grilandia

Supported staff during busy service periods and assisted customers. Gained early experience in hospitality and customer interaction. Developed communication, teamwork, and organisational skills.

Retail Experience
Retail Category
Other
High street
Work Environment
Other
Product Category
Other
Responsibilities
Greeting
Complaint handling
Client Help
Client Advising
Upselling
Cash register
Transactions
Packaging
Online orders fulfilment
Delivery processing
Order preparation
Open/closing store
Product setup
Languages
English - Fluent
Arabic - Fluent
Education & Training
Capital City College Group – Soho Centre
‘25 - Unknown
A-Level in Film
high school