Tanisha Gujarathi
I offer hands-on experience at Massimo Dutti and Boots, excelling in customer service, sales, and visual merchandising. Adaptable and target-driven, I thrive in fast-paced retail settings and am passionate about delivering personalised shopping experiences and supporting dynamic team environments.
Delivered personalised styling consultations aligned with Massimo Dutti's refined, contemporary aesthetic, consistently exceeding weekly sales targets. Built long-term client relationships through exceptional clienteling, lifestyle-focused dialogue, and curated head-to-toe looks reflecting seasonal collections. Supported visual merchandising updates to enhance store ambience and elevate product storytelling, contributing to higher average basket size and increased UPT. Drove strong CRM engagement by onboarding high-value clients and promoting exclusive services, resulting in higher loyalty and repeat visits. Maintained premium VM standards and operational excellence to uphold the brand's sophisticated, minimalist identity.
Provided friendly, efficient customer service by supporting shoppers with product selection, giving clear guidance on health & beauty ranges, and ensuring a positive in-store experience. Consistently achieved and exceeded sales targets through strong product knowledge, personalised recommendations, and effective upselling of skincare, beauty, wellness, and seasonal products. Operated the till with accuracy, handling cash and card payments, processing Advantage Card points, and managing returns and exchanges in line with Boots policies.