Liubov Williams

Managing database, Leads and bookings Involve proactively contacting customers Resolve problems (handling with complaints of clients) Coordinated and provide support on recruitment To provide day to day HR reports and manage interviews and assessments) Work schedule for employees Reviewing resumes and keeping track of employee information Delivering a high-end customer experience

Assisting in financial data entry and bookkeeping Prepare financial statements and reports Assist with tax preparation and payroll.

Sale and Project coordination (cost/budget) Assisting with procurement and shipping (coordinate project logistics) Control and deliver high-quality handover (monitoring project performance to ensure timely delivery) Managed contractors and pushed standards of the projects Administrative and technical support services Provide reporting support Scheduling & attending project meetings Keeping records and ensuring documentation is correctly filed Monitoring and assisting in ensuring and achieving the final result

To provide day to day administration for the team, including diary management, maintaining documentation and organising meetings Visa consultant and immigration cases Forms filing for Home Office and HMRC Register companies with Companies House Assistance in opening bank accounts for organizations To ensure that all assigned tasks are completed to a high standard To support all general telephone, email and written enquires are dealt with efficiently To undertake electronic and paper filing and maintaining filing systems appropriately Participate in team meetings, planning and initiatives

Negotiating and converting customer enquiries to sales orders Maintaining and developing relationships with existing customers using all methods of communication Working with contractors to improve quality and ensure impeccable project results Maintain and expand client database Support to draft contracts, and client invoices Be responsible for close management of projects from concept to successful completion, liaising with all project stakeholders Tracking project spend and feeding that information into invoices Utilize a CRM system to capture customer and project intelligence Negotiate with decision makers at all levels within commercial guidelines Managing all processes to ensure a high level of customer satisfaction

Involve proactively contacting customers by phone and recording visits Managing database and helping the customers with contracts Taking and processing orders Collecting and recording clients payments Recording and progressing customer complaints Coordinating all customer related issues, thus ensuring satisfaction is achieved at all times

Sale, Customer support and managed of projects Meet and exceed CRM and retention goals Identified new opportunities, create requests and achieve sales targets as required Negotiated contracts with customers and vendors Development of sale Provided technical support Pre-sale and Post-sale stages Project coordination (logistic, financial and engineering departments) Meet and exceed CRM and retention goals Organized of exhibitions and worked closely with marketing team, helped to achieve given targets

Created orders, invoices, amending contracts High level of customer service and technical support Focused on process management within the ERP and CRM systems Sale (B2B, Distribution Channels) Developed & Refine Existing Customer Care Maintenance of relationships with customers, suppliers and placing of orders Efficient working with sale managers, coordination with engineering and logistic team To assist customers with any issues regarding projects Provided administrative and helpdesk support to all members of staff including Management team Managed, Lead and Coach the Customer Care & Regional Support Teams