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Anna Hencel

Store Director at Harrods
About

Expierenced and driven Store Director with over 15 years experience in Management, specifically overlooking 5 locations in Harrods. Dedicated and passionate about luxury experience, staff development and implementing strategies that leads teams to success.

Previous Brands
Valentino
BALENCIAGA
Dolce & Gabbana S.R.L.
H&M
Louis Vuitton
Versace
Work Experience
Store Director in Harrods
Nov ‘22 - Apr ‘23
BALENCIAGA

Store Director in charge of 5 store locations in Harrods

Store Director
May ‘21 - Nov ‘22
Dolce & Gabbana S.R.L.

Overviewing 4 Harrods locations: ACCS/ WRTW/ MRTW and JUNIOR as Store Director as well as stock team, ensuring all teams are supported in achieving company targets whilst delivering memorable client experience.

Store Manager
Oct ‘19 - Apr ‘21
Dolce & Gabbana S.R.L.

Store Deputy Director
Jul ‘19 - Oct ‘19
Dolce & Gabbana S.R.L.

Manager
Oct ‘17 - Oct ‘19
Louis Vuitton

Store Manager
Jun ‘17 - Sep ‘17
Versace

Dual site store manager of Versace Westfield White City & Versace Collection.

Store Manager
Aug ‘16 - Jun ‘17
Versace

Store manager in biggest turnover Boutique in Europe in Bicester Village.

Store manager
Dec ‘14 - Jul ‘16
Versace

Store manager of Versace Collection in Westfield, Ready to wear orientated boutique.

Store Manager
Oct ‘13 - Oct ‘14
H&M

Store manager in 5 different stores across 8 years in the company , Opened 2 stores: Hammersmith full concept store and Wandsworth Kids store and also managed Kingston, Brent Cross and Croydon stores. Love the pace, the complexity of the role and responsibility of being a store manager. Enjoy retail throughout and I always stay focus and dedicated to achieve my goals.

Store Manager
Sep ‘12 - Sep ‘13
H&M

Store Manager
Mar ‘12 - Aug ‘12
H&M

Store Manager
Feb ‘11 - Mar ‘12
H&M

Acting store manager
Apr ‘10 - Jan ‘11
H&M

Floor Manager
Apr ‘08 - Apr ‘10
H&M

Trainee floor manager
May ‘07 - Mar ‘08
H&M

Client Advisor
Oct ‘06 - Apr ‘07
H&M

Languages
English - Fluent
Polish - Native
French - Basic
Recommendations
Fiona Chu
Direct manager - UK Retail Director , Dolce & Gabbana S.R.L.
May 2021 - Nov 2022

Anna is a dynamic and inspiring leader who brings people together and develops great teams, while working closely with her direct reports. Every store team I have known Anna to manage has always led to significantly improved team morale and motivation once she has had the chance to truly understand a business and team, coupled with her hands on approach and consistently leading by example in a firm but fair way. As a Store Manager, she thrives under pressure and remains focussed on meeting and then exceeding store KPIs every day in store. She is demanding of both herself and her teams, taking ownership and full responsibility for actions and decisions made on a daily basis. Anna has a comprehensive knowledge of how to manage all activities to achieve store business objectives, whilst also demonstrating an excellent client experience. With her most organised and efficient work ethic, she would be an asset to any business.

Andre Reis
Worked in the same group - Department manager , BALENCIAGA
Nov 2022 - Apr 2023

I was lucky to have worked with Anna and for having her as my Leader in my retail career. I have had the privilege to have Anna as my mentor and inspiration throughout my journey as Sales Manager and Department Manager, her people's skills and professionalism were essential to my growth both in a personal level and for the development of my skills in my professional roles. Anna has the ability to bring people together in order to achieve a common goal, the capacity to build up strong teams and develop people reaching their best capacities. I am grateful to Anna for her guidance and support and anyone would be lucky to work with her.

Kamola Kamalova
Senior colleague - Store manager , Dolce & Gabbana S.R.L.
May 2021 - Nov 2022

Anna is an amazing senior manager. She is strongly driven, energetic and has extremely enthusiastic individual. I had best time working with her as she is always supportive and well planned . Not only Anna is effective in managing people under her supervision she is also person who will ensure company recognises people’s talents and she delivers best recognition for all hard working colleagues. I would love to work with Anna again as she is one of best bosses for people who would like to learn and grow .

Education & Training
LinkedIn learning course
‘23 - ‘23
Critical thinking and problem solving course
Business management
LinkedIn learning course
‘23 - ‘23
Communication foundation course
Private provider
‘22 - ‘22
Leadership course : 7 habits training
Business management
Ebbsfleet Valley, UK