Babak Keyhani
An experienced operations manager who can adapt to any working environment, immensely competitive but with key social skills to delve and interact with anyone, I believe that these invaluable skills will produce the high-quality results to which I have become so accustomed to. Striving to deliver exceptional logistical standards in ever changing environments whilst always delivering optimal client satisfaction results. Specialist in KPI management, stock management, warehouse optimisation, multi-cultural team leadership and employee development.
Led daily stockroom operations for Miu Miu, ensuring high omnichannel accuracy and FoH reconciliations which directly affect stock adjustments and cycle counts.. Using proficient knowledge on SAP I am solely responsible for two stores, monitoring shipments both internal and external whilst spearheading counts to maintain accurate stock levels. Reduced stock discrepancies to 0.02% by coordinating 2 yearly stocktakes with UK Ops team. Ensured adherence to service level agreements i,e after sales by collaborating closely with Italian stakeholders.
Processing returns and transferring e-commerce purchases to physical stock via stringent processes including monitoring fraudulent transactions, quality checks and investigating discrepancies Further to my responsibilities I would oversee the shipping of regional, national, and international shipments ranging from damaged to overstock goods via our vendors I have experience with producing invoices necessary for smooth dispatch and weekly reports for senior management
Ensuring the accuracy and availability through daily RFID counts, reprocessing merchandise to its correct distribution centre and upholding the M&S brand reputation are my core responsibilities Implemented new practices to optimize both behind-the-scenes and in-store operations. Streamlined stockroom processes by introducing efficient methods of goods handling and storage, improving overall operational flow.
Managing a total of 35 staff across four security departments consisting of both back and front of house, ensuring no suspicious packages or offensive weapons is my main priority both from a customer perspective managed by our left luggage department and from our staff via staff parcels Managing our customer collection department to ensure purchases are stored and handed out in a timely manner without any transactional errors Conducted performance reviews, providing constructive feedback and setting individual goals.