Karina Holder
Detail-oriented retail and beauty advisor with experience in high-end, customer-focused environments across fashion and beauty sectors. Skilled in upselling, product knowledge and delivering personalised client experiences. Recent Fashion Media graduate with hands-on experience in content creation and campaigns. Now seeking a permanent role in brand activation and marketing, where I can apply my creativity and strong communication skills to support brand growth and help drive engagement.
Maintained a well-organised shop floor by arranging garments in size order and provided friendly and proactive customer service in fitting rooms, assisting with size swaps and styling queries. Operated POS system transactions including cash, credit and refunds
During my time at Artisan People, I was store-approved for Selfridges, where I delivered exceptional customer service and demonstrated strong product knowledge. In this role, I represented premium beauty and fragrance brands within a high-end retail environment, ensuring that all counters and displays were immaculately presented at all times. I assisted customers with tailored recommendations, consistently upholding the standards and values of the brands I represented.
Worked in various department stores such as Harrods, Sephora, Boots and John Lewis Assesssed and accepted toworkwithin Harrods Provided and maintained exceptional customer service to each customer Built relationshipswith clients Ensured the storeswere clean and in pristine conditions at all times Alwayswell groomed and presentable
Operated POS system transactions including cash. credit and refunds Proactively promoted the company's latest promotional offers and kept on top of upselling to customers Welcomed guests to the cinema with a friendly demeanor and directed them to the correct screens Provided assistance to guests with special needs and helped with seat accommodation or lift access Scanned customerstickets and reported invalid ticketsto a manager
Handed out flyers to the general public at chosen locations Distributed flyers through residential front doors and businesses Covered as many people/houses as possible in order to market as widely as possible Provided information to potential customers Walked over five miles each shift
Worked well under pressure in a fast paced environment Expressed knowledge of allergy awareness and kitchen health and safety Supported opening and closing of each shift, demonstrating punctuality Displayed professional customer service, in person and over the phone Practiced teamwork during shifts and team building activities