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Open to Permanent
Open to Permanent

Neha Anna Thomas

I’m a motivated and customer-focused professional with experience in fashion field
About

Experienced in luxury beauty retail with NARS Cosmetics and Clé de Peau Beauté, I excel in customer service, sales, and personalised product advice. Adaptable and detail-oriented, I thrive in fast-paced environments and am committed to delivering outstanding customer experiences on the shop floor.

Previous Brands
Edinburgh Napier University
NARS Cosmetics, John Lewis & Partners
Clé de Peau Beauté (H Beauty)
Reliance Smart Bazaar
Work Experience
Business Analyst Intern (Academic Project)
May ‘25 - Aug ‘25
Edinburgh Napier University

Prepared and validated datasets for analytical projects. Conducted trend analysis and supported business decision-making. Created reports and visualisations to communicate insights.

Data Analyst (Academic Project)
May ‘25 - Aug ‘25
Edinburgh Napier University

Used R, SQL, and Tableau to analyse datasets. Performed data cleansing, transformation, and validation. Presented findings and recommendations to stakeholders.

Sales Associate & Beauty Consultant
Dec ‘24 - Jan ‘25
NARS Cosmetics, John Lewis & Partners

Assisted customers with product selection, shade matching, and beauty advice. Built strong customer relationships and supported sales targets.

Beauty Advisor
Oct ‘24 - Nov ‘24
Clé de Peau Beauté (H Beauty)

Delivered personalised luxury skincare consultations. Conducted product demonstrations and supported visual merchandising.

Customer Service Assistant
Jun ‘24 - Aug ‘24
Reliance Smart Bazaar

Assisted customers, resolved enquiries, and promoted loyalty programmes.

Retail Experience
Retail Category
Luxury
Premium
High street
High-end luxury
Work Environment
Department store
Shopping centre
Travel retail
High street store
Outlet
Product Category
Womenswear
Accessories
Menswear
Leather goods
Watches & Jewelry
Footwear
Beauty & Fragrances
Responsibilities
Client Help
CRM
Greeting
Complaint handling
Styling
Client Advising
Cash register
Transactions
Product setup
Product labelling
Inventory control
Delivery processing
Stockroom management
Stock control
Order preparation
Store Maintenance
Open/closing store
Health & safety
Languages
English - Fluent
Hindi - Basic
Education & Training
Edinburgh Napier University
‘24 - ‘25
MSc Business Analytics
master
SCMS School of Technology and Management
‘21 - ‘24
Bachelor of Business Administration (BBA)
bachelor