Experienced customer care assistant with a background at Topshop, skilled in delivering excellent customer service and resolving complaints. Proven ability to work efficiently in fast-paced environments, ensuring customer satisfaction through enthusiasm and professionalism.
• Provided excellent customer service to all patrons, ensuring a pleasant dining experience. • Managed multiple tables efficiently in a high-volume, fast-paced environment. • Took and delivered accurate food and beverage orders using a POS system. • Assisted guests with menu selections, offering recommendations and upselling when appropriate. • Resolved customer complaints promptly and professionally. • Maintained cleanliness and organization of the dining area and service stations. • Trained and mentored new staff, contributing to a cohesive team environment. • Ensured compliance with health and safety regulations.
• Completed First Aid, CPR, and defibrillation training. • Conducted housekeeping tasks to keep living areas presentable, clean, and hygienic. • Shared caring and compassionate nature to uplift patients during challenging times.
• Facilitated positive first impressions by maintaining a smart, professional appearance at all times. • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction. • Approached customer interactions in an enthusiastic, flexible manner to ensure customer satisfaction. • Followed up on customer issues, reaching out to verify satisfaction beyond initial communication. • Input customer information, call notes, and personal data into the internal database.