Habiba Kumkumeia
I bring over three years’ retail experience with Office Shoes and Monsoon Accessorize, excelling in customer service, sales, POS, and stock management. I thrive in fast-paced environments, consistently achieve sales targets, and quickly adapt to shop floor needs to deliver exceptional customer experiences.
Execute a multi-functional role across a high-traffic flagship store, dividing duties between precision checkout cashiering, consultative customer sales on the floor, and backend stock room organization. Operated busy POS systems daily, processing cash, card, and digital payments with 100% accuracy. Kept checkout lines moving efficiently during peak hours to drastically reduce customer wait times. Proactively greeted shoppers, provided expert product knowledge on footwear, and closed sales. Consistently achieved individual and store-wide sales targets by actively upselling and introducing promotions. Maintained clean, organized, and visually appealing floor displays to attract passing foot traffic. Organized the stock room logically by style and size to help the floor team retrieve products quickly for customers.
Delivered attentive customer service and transaction support within a high-volume shopping centre environment. Assisted customers on the retail floor, providing styling advice and driving product add-ons. Supported checkout points during holiday shopping rushes to maintain smooth queue management. Restocked inventory swiftly from the storeroom to maximize product availability on display.
At Brady & co Estate Management, I worked as office administrator managing the whole office alone. Handling customers with good service experience. Managing and preparing customers' documents with a complied manner. Processing customers' work order, needs and requirement. Managing day to day operations of commercial properties. Collect and disburse rents with proper register.
I serve food and drinks to the customers with very generous manner and handle tills. Listening to customers' concerns and handling complaints and returns Giving detailed explanations of services or products. Working with a sales team to create better methods to address customer complaints. Receiving orders, calculating charges and processing payments.
Hi, I am writing to highly recommend Habiba Kumkumeia for employment. I had the pleasure to work with her while covering as a Store Supervisor at the Office Shoes Carnaby Street location. Even during this concentrated period of working directly together, Habiba’s performance stood out so significantly that it made a lasting impression, which I can still confidently vouch for in my current role as a Finance Accountant at our Head Office.The Carnaby Street store is one of our highest-volume, fastest-paced retail environments, demanding exceptional energy and efficiency. Habiba consistently rose to this challenge, establishing herself as a top seller for the store. She possesses an innate ability to connect with diverse shoppers, identify customer needs quickly, and drive revenue through genuine engagement and strong product knowledge.Beyond her excellent sales floor numbers, Habiba proved to be exceptionally skilled at executing company KPIs. Notably, she maintained a remarkably high e-receipt capture rate. From a financial and operational standpoint, this metric is critical to our brand's data collection and CRM strategies. Her ability to consistently secure this information at the cash wrap demonstrates both her persuasive communication style and her dedication to business objectives. Habiba is an organised, reliable, and high-performing retail professional who would be an immediate asset to any sales or customer-facing team. I endorse her application without reservation.Please feel free to contact me if you require any further information. Sincerely, Md Anik Mahmud Finance Accountant: Budget anikm@office.co.uk 07947472954 Office Shoes