With experience in high-volume, customer-facing retail environments, I excel in sales support, CRM, and client advising across luxury and high street settings. Adaptable and detail-oriented, I am skilled in transactions, stock control, and aftercare, ensuring exceptional service and smooth store operations.
Maintained accurate operational records, trackers, and compliance documentation using digital management systems to support governance and audit requirements. Coordinated updates across internal teams to ensure actions, schedules, and operational tasks were completed within agreed timelines. Assisted with administrative support for operational reviews, audit activities, and safety compliance initiatives by organising documentation and monitoring progress updates. Updated and maintained structured spreadsheets and internal databases to ensure information accuracy and accessibility.
Maintained and updated operational trackers, KPI reports, and logistics records to support daily operations and management reporting. Assisted with preparation and organisation of operational documentation, reports, and compliance records using ERP and Warehouse Management Systems (WMS). Supported information management processes by ensuring accurate filing, version control, and maintenance of operational data and documentation.
Provided operational and administrative support within a high-volume, customer-facing environment while maintaining strong attention to detail. Managed customer information and documentation accurately using internal digital systems and operational procedures. Scheduled and coordinated operational activities to support efficient daily team performance and service delivery.
Conducted detailed research and maintained organised datasets and reports to support project delivery and commercial analysis activities. Compiled, reviewed, and presented information in structured reports and briefing documents while ensuring accuracy and timely completion. Managed large volumes of information using spreadsheets and reporting tools to support decision-making and project tracking.