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Soumya Kakar

Jewellery Design Intern, Fashion Intern
About

Dedicated and energetic with a keen work ethic. Well-developed skills in forming trusting relationships with customers. Resilient and confident, and works well under pressure. Built experience in retail by working at Swarn Jewels in India and Swarovski. I have gathered numerous contacts over the years and strive to meet client needs.

Previous Brands
Swarovski Ltd
London College of Fashion
Zara India
Swarn Shree Jewels
SALVE PHARMACEUTICALS PVT Ltd.
Work Experience
SALES ASSOCIATE
Oct ‘22 - Mar ‘23
Swarovski Ltd

Effectively managed time during busy periods, ensuring that customers received personalized attention while maintaining efficient operations. Played a key role in store aesthetics: Organized, and showcased Swarovski items, refreshed displays for new arrivals, promotions. Drove a 3.7% monthly sales increase with personalized service and VPT of 118. Utilized CRM software to maintain customer profiles and preferences for future interactions.

AMBASSADOR
Sep ‘21 - Dec ‘21
London College of Fashion

Organising campus tours during open days and interacting with families to answer queries. Contributed to the increasing diversity of the student body by recruiting appropriate studentambassadors

SALES ASSOCIATE
Jan ‘21 - Aug ‘21
Zara India

Served and assisted customers on checkouts. Handled customer queries face to face and worked well under pressure; especially during the holiday periods when the store was at its busiest. Processed sales, exchanged and refunds on a daily basis. Monitored customers attention to products and offered suggestions based on interest. Kept the clothes stacked back on the racks.

SALES ASSOCIATE
Feb ‘20 - Dec ‘20
Swarn Shree Jewels

Deliver top-tier after-sales service: provide a thank you card and follow-up call to ensure customer satisfaction. Conduct daily stock checks, resolve discrepancies, and maintain locked, secure displays and safes. Maintain an up-to-date knowledge of fine jewellery merchandising trends

HR INTERN
Oct ‘19 - Jan ‘20
SALVE PHARMACEUTICALS PVT Ltd.

Assisted in organising annual conferences and meetings. Responsible for organising monthly breakfast catchup between the CEO and managers of theorganisation. Assisted and briefed managers regarding various events during annual conference.

Languages
French
English
Hindi
Experienced Categories
Luxury
Premium
High-end luxury
Experienced Work Environments
Boutique
Department store
Shopping centre
Pop-Up
Flagship store
High street store
Experienced Product Categories
Womenswear
Accessories
Leather goods
Watches & Jewelry
Responsibilities
Greeting
Client Help
CRM
Complaint handling
Styling
Product demos
Client Advising
Cash register
Transactions
Packaging
Returns & Exchanges
Upselling
Online orders fulfilment
Product setup
Delivery processing
Product labelling
Inventory control
Stockroom management
Order preparation
Stock control
Education & Training
NATIONAL INSTITUE OF FASHION TECHNOLOGY
Unknown - ‘21
Bachelor of Science in Marketing
London College of Fashion
Unknown - ‘22
BA(hons)FashionJewellery