Effectively managed time during busy periods, ensuring that customers received personalized attention while maintaining efficient operations. Played a key role in store aesthetics: Organized, and showcased Swarovski items, refreshed displays for new arrivals, promotions. Drove a 3.7% monthly sales increase with personalized service and VPT of 118. Utilized CRM software to maintain customer profiles and preferences for future interactions.
Organising campus tours during open days and interacting with families to answer queries. Contributed to the increasing diversity of the student body by recruiting appropriate studentambassadors
Served and assisted customers on checkouts. Handled customer queries face to face and worked well under pressure; especially during the holiday periods when the store was at its busiest. Processed sales, exchanged and refunds on a daily basis. Monitored customers attention to products and offered suggestions based on interest. Kept the clothes stacked back on the racks.
Deliver top-tier after-sales service: provide a thank you card and follow-up call to ensure customer satisfaction. Conduct daily stock checks, resolve discrepancies, and maintain locked, secure displays and safes. Maintain an up-to-date knowledge of fine jewellery merchandising trends
Assisted in organising annual conferences and meetings. Responsible for organising monthly breakfast catchup between the CEO and managers of theorganisation. Assisted and briefed managers regarding various events during annual conference.