Soumya Kakar
Driven and creative jewellery design alumna at the London College of Fashion with a deep enthusiasm for jewellery, craftsmanship and creative advising. Skilled in storytelling, personalised service, and helping clients discover pieces that hold meaning and elegance. The journey through various facets of the jewellery industry, from building a 70% repeat client rate at Swarovski to gaining hands-on experience in design studios developing bespoke pieces and refining material knowledge, has fostered both commercial insight and creative precision.
Organised call sheets and backstage schedules for models and stylists Coordinated fittings, jewellery, and makeup with styling and photography teams Engaged with buyers and press at the after-party, supporting brand visibility and sales conversations
Effectively managed time during busy periods, ensuring that customers received personalized attention while maintaining efficient operations. Played a key role in store aesthetics: Organized, and showcased Swarovski items, refreshed displays for new arrivals, promotions. Drove a 3.7% monthly sales increase with personalized service and VPT of 118. Utilized CRM software to maintain customer profiles and preferences for future interactions.
Organising campus tours during open days and interacting with families to answer queries. Contributed to the increasing diversity of the student body by recruiting appropriate studentambassadors
Served and assisted customers on checkouts. Handled customer queries face to face and worked well under pressure; especially during the holiday periods when the store was at its busiest. Processed sales, exchanged and refunds on a daily basis. Monitored customers attention to products and offered suggestions based on interest. Kept the clothes stacked back on the racks.
Deliver top-tier after-sales service: provide a thank you card and follow-up call to ensure customer satisfaction. Conduct daily stock checks, resolve discrepancies, and maintain locked, secure displays and safes. Maintain an up-to-date knowledge of fine jewellery merchandising trends