Stefano Piovesan
Enthusiastic and creative person always looking to improve and learn more, happy to work in a team and with own initiative. 5 years of sales customer-focused with successful sales experience in busy boutiques, and a positive, confident approach. Well developed-skills in the customer journey, forming strong relationships with clients and offering expert advice according to their needs and personal KPIs. Confident and fast learner of new programs/procedures and ability to transfer to others. Studied at the Footwear design school close to Venice with a previous Bachelor's degree in Industrial Design resulted in working for 3 years as a designer and developer for different shoe factories. Harrods induction approval for working as Sales advisor. Sincere interest in art, fashion, design, new technologies, illustration, and contemporary exhibitions.
Deliver the Harrods luxury service and Berluti experience, offering expert advice on shoes, RTW, and special orders. • Consistently exceed weekly and monthly KPIs, focusing on client acquisition and retention. • Support in-store operations, stock management, and visual merchandising • Supporting and coaching the team in developing New Special orders Shoes and LG • LG head category Specialist
• Provided a luxury shopping experience and engaged in CRM campaigns to build long-term relationships. • Developed expertise in product storytelling, leather personalization, and embossing services. • Independently managed POS and sales systems, ensuring smooth transactions. • Supported store operations, stock management, and order processing. • Assisted in after-sales services and worked across multiple Longchamp boutiques in London.
- Exceed weekly and monthly KPIs and sale goals - Exceptional luxury customer service and ability to build professional relations with clients - Strong understanding of the company values and the process of shoes - Arranging deliveries and stockroom responsibilities - Responsibility for the shoe care products' weekly order - Responsibility for the after-sale service - Supporting the Assistant Manager in the markdown process, process consolidation, stock check
- Serve food and maintaining customer relationships and addressing customers needs - Provided and maintained a clean and tidy restaurant for staff and guests
- Strong understanding of the 3D modelling and CAM - Ability to traduce the initial idea of the luxury brand to the final prototype - Designing heels and bottoms of the shoe - Developing custom products for a fashion show with the 3D prototyping machine - Ensure multiple deadlines met with the clients’ request Software: Delcam Powershape, Delcam Powermill, Haas milling machine
Supporting the office team in many duties: - trend research, drawings, CAD, creating bills of materials, detailing the prices and product classification - development of a wide variety of women shoes for the different markets - reviewing patterns, fit and style amendments Software: Rhinoceros, Photoshop, Bills and costing program
- Working on a range of domestic and commercial projects utilizing customer requirements and industry standards ensuring multiple deadlines - Designing and developing the idea from the sketch to the 3d including real prototypes Software: Rhinoceros, 3ds Max, Keyshot, Photoshop
- Assisting the artist in stage 1 of the lost-wax casting - Preparation of the wax and moulding the product by hand following the guidelines - Ensure to finish each sculpture in a timely manner and to respect deadlines
- Assisting the office team in different duties: trend research, drawings, CAD, creating bills of materials - Collaboration with some skill workers in different departments
- Assisting and supporting the Product developer of Marc Jacobs and catwalk - research of new materials, trends and techniques for the new ideas - Involved in the meetings to understand the design and specifications - Inputting information into the computer system for the creation of technical sheets