I equip leaders to build high-performance cultures by systematically eliminating wasteful procedures and the fear that drives disengagement. I re-engineer the psychological contract, creating environments where people feel safe to contribute and efficient systems allow them to thrive. The result: operational excellence and genuine human wellbeing delivered, not debated. I am a UK-based Occupational Psychology practitioner with a robust blend of scientific rigour, applied research, and cross-sector experience. My expertise sits at the intersection of psychological health and operational efficiency, underpinned by deep practical application of ISO 45003 and Lean Six Sigma methodologies. I deliver: Psychosocial risk assessments and ISO 45003-aligned interventions Lean Six Sigma process excellence (DMAIC) integrated with people strategy Rigorous occupational assessments and data-driven solutions Evidence-based learning strategies anchored in organisational priorities Certifications include Mental Health First Aid (Level 2), Adult Safeguarding, Project Management, and Lean Six Sigma equip me to deliver solutions that are both scientifically grounded and commercially viable. Global religious institution: Led tiered safeguarding and wellbeing training nationally. Partnered with senior leaders and clergy to embed psychosocial risk assessments and foster a compassionate, accountable, and psychologically safe culture for staff, volunteers, and lay participants nationwide. Local authorities: Designed and facilitated L&D solutions for safeguarding, inclusion, and resilience. Integrated DMAIC cycles to streamline processes, reduce waste, and ensure statutory compliance, upskilling multidisciplinary teams and generating measurable gains in workforce engagement and welfare. Major hospitality businesses: Engineered customer service training addressing both guest experience and employee wellbeing. Combined process mapping, continuous improvement, and real-time feedback loops with leadership coaching on empathetic service and psychological safety, driving customer satisfaction and team morale simultaneously. My approach is evidence-based, collaborative, and ruthlessly anchored to strategic priorities. I don't theorise, I deliver environments where psychological health, operational excellence, and stakeholder trust converge. Hire me to build the culture. I'll bring the science, the systems, and the track record.
This role is crucial in ensuring that the Catholic Church in England and Wales is a safe, welcoming, and inclusive community for all its members. It requires a combination of expertise in adult learning, organizational psychology, policy development, and change management, along with a deep commitment to safeguarding and promoting the welfare of others. The National Safeguarding Training Lead encompasses a wide range of responsibilities, such as: Change Management: initiates and manages change interventions. These interventions aim to improve safeguarding practices and create a safer environment for all. Leadership: The National Safeguarding Training Lead provides leadership in safeguarding matters. They guide and support others in their safeguarding responsibilities and promote a culture of safety and respect. Continuous Learning & Improvement: The role involves staying abreast of the latest developments in safeguarding and incorporating this knowledge into training programs and policies. They strive for continuous improvement in all aspects of safeguarding through a proprietary LMS. Training Development & Delivery: The National Safeguarding Training Lead is responsible for developing and delivering comprehensive training programs. These programs are designed to educate clergy, staff, and volunteers about safeguarding best practices, policies, and procedures. Policy Implementation: The role involves implementing safeguarding policies across the Church. This includes ensuring that all Church entities, from parishes to diocesan offices, adhere to these policies. Stakeholder Engagement: liaising with various stakeholders, including clergy, parishioners, and external agencies. They facilitate communication and collaboration to enhance safeguarding efforts. Audit & Compliance: The role involves collaborating with regular audits to assess the effectiveness of safeguarding measures. They ensure compliance with both internal policies and external regulations.
As a Team Moderator and Facilitator at CQnet, I play a pivotal role in fostering a collaborative and productive team environment. My role requires excellent communication, leadership, and problem-solving skills, along with a strong commitment to fostering a positive and productive team environment. My efforts directly impact team performance, making this a rewarding and critical role for our clients. Team Facilitation: I facilitate team meetings and discussions, ensuring all members have an opportunity to contribute. I promote open dialogue and constructive feedback, fostering a culture of transparency and mutual respect. Conflict Resolution: As a mediator, l manage conflicts or disagreements within teams, helping to find mutually beneficial solutions and maintaining a harmonious work environment. Collaboration Enhancement: I promote and foster a culture of collaboration and inclusivity within teams, ensuring all members feel valued and heard. Process Improvement: I identify opportunities for process improvement and implement strategies to enhance team efficiency and productivity. Training and Development: I coordinate and deliver training sessions to enhance team skills and knowledge. Stakeholder management: I liaise with various stakeholders, including management and clients, to ensure alignment of team activities with organizational goals.
Main responsibilities include: • I promoted, lead and drove the training and development function for a group of 380 staff. I delivered learning and development interventions which address talent management, management development, leadership and soft skills' development. • I identified, planned, designed and delivered programmes and initiatives, in line with organisational development, obtained through regular communications with stakeholders. • I built and maintained strong working relationships throughout the organisation, which allows for establishing an inspiring and enjoyable learning environment. I directly managed a Talent Management System which feeds from an LMS, a Performance Management Tracker and a permanent Stakeholder Opinion Survey (EOS) which gathers regularly relevant information. • I developed, updated, co-ordinated and delivered the contract induction program, ensuring that all new recruits are introduced to the vision, core values and legal obligations of the Borough. I structured and organised all training plans and conduct reviews for interns and trainees. • I evaluated, introduced and co-ordinated the services of different Training Providers, ensuring a smooth collaboration and fluid communication. I am responsible for managing and keeping track of the L&D budget and for keeping contracts up-to-date and renewed as needed of the different e-Learning platforms. • I conducted regular Audits on working teams to assess their performance and to determine areas for development. I coached Site managers regularly on 121 basis on all aspect of management and leadership. Furthermore, I supported learners through their Apprenticeships at all levels.
To provide Training and Operations support on consultancy basis to the organisation in the launching of new business * incoming TUPE staff training needs, * delivery of statutory and HR content * management and leadership skills, budgeting & finance, * conflict management and effective due diligence documentation.
Training and general HR services provided at BNP Paribas Real State premises
● 2010 Training and Operations support at Veolia Environmental Services ● 2009 Training and Operations support at Philip Morris International ● 2008 Training and Operations support at EMI Records
Good communicator, responsive, team worker, considerate, developed and delivered critical training professionally.