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Open to Permanent

Sebastian Carro

Consultant Psychologist in Culture Change, Adult Capability. PG Certified L&D Specialist, CIPD Trainer. ISO45003. MHFA
About

A highly accomplished UK-based Occupational Psychology practitioner, I possess a robust blend of scientific rigour, applied research, and hands-on experience across diverse sectors. I bring deep expertise in psychological health and organisational wellbeing, underpinned by extensive knowledge and practical application of ISO 45003, the global standard for psychological health and safety at work, and the Lean Six Sigma methodology for process excellence and continuous improvement. Complementing my practitioner skills are certifications in Mental Health Awareness, Adult Safeguarding, Project Management, and Lean Six Sigma. These qualifications equip me to deliver rigorous occupational assessments, robust data analysis, and innovative, value-driven solutions tailored to each client context. My approach is evidence-based, collaborative, and always anchored in the strategic priorities of the organisation, whether working at international, regional, or operational level. I am passionate about helping organisations build environments where psychological health, operational excellence, and stakeholder trust are at the core of sustainable success. My career is distinguished by developing and implementing impactful learning strategies across a range of contexts: A global religious institution: Led the design and rollout of tiered safeguarding and wellbeing training, grounded in evidence-based occupational psychology principles and ISO 45003. Partnered with senior leaders and clergy to embed psychosocial risk assessments, tailor interventions, and foster a compassionate, accountable, and psychologically safe culture for staff, volunteers, and lay participants worldwide. Local Authorities: Crafted and facilitated learning and development (L&D) solutions for safeguarding, inclusion, and resilience, integrating Lean Six Sigma ‘DMAIC’ cycles to streamline processes, reduce waste, and ensure statutory compliance. These initiatives upskilled multidisciplinary teams, improved workforce engagement, and generated measurable improvements in staff welfare and organisational effectiveness. Major hospitality businesses: Designed comprehensive customer service training focused on both guest experience and employee wellbeing, combining process mapping and continuous improvement disciplines with employee engagement frameworks. Solutions included targeted interventions for stress management, real-time feedback loops for front-line teams, and leadership training on empathetic service and psychological safety, enhancing both customer satisfaction and team morale.

Previous Brands
Catholic Safeguarding Standards Agency
CQ Net - Learn what really matters
Contractor
Accent Services. Borough Contracts
BH at BNP Paribas Real Estate
WSH - RAW
BaxterStorey, BMI, Sodexho, White Star Line
Work Experience
National Training Lead
Aug ‘21 - Now
Catholic Safeguarding Standards Agency

This role is crucial in ensuring that the Catholic Church in England and Wales is a safe, welcoming, and inclusive community for all its members. It requires a combination of expertise in adult learning, organizational psychology, policy development, and change management, along with a deep commitment to safeguarding and promoting the welfare of others. The National Safeguarding Training Lead encompasses a wide range of responsibilities, such as: Change Management: initiates and manages change interventions. These interventions aim to improve safeguarding practices and create a safer environment for all. Leadership: The National Safeguarding Training Lead provides leadership in safeguarding matters. They guide and support others in their safeguarding responsibilities and promote a culture of safety and respect. Continuous Learning & Improvement: The role involves staying abreast of the latest developments in safeguarding and incorporating this knowledge into training programs and policies. They strive for continuous improvement in all aspects of safeguarding through a proprietary LMS. Training Development & Delivery: The National Safeguarding Training Lead is responsible for developing and delivering comprehensive training programs. These programs are designed to educate clergy, staff, and volunteers about safeguarding best practices, policies, and procedures. Policy Implementation: The role involves implementing safeguarding policies across the Church. This includes ensuring that all Church entities, from parishes to diocesan offices, adhere to these policies. Stakeholder Engagement: liaising with various stakeholders, including clergy, parishioners, and external agencies. They facilitate communication and collaboration to enhance safeguarding efforts. Audit & Compliance: The role involves collaborating with regular audits to assess the effectiveness of safeguarding measures. They ensure compliance with both internal policies and external regulations.

Team Moderator & Facilitator (Remote)
Oct ‘16 - Oct ‘22
CQ Net - Learn what really matters

As a Team Moderator and Facilitator at CQnet, I play a pivotal role in fostering a collaborative and productive team environment. My role requires excellent communication, leadership, and problem-solving skills, along with a strong commitment to fostering a positive and productive team environment. My efforts directly impact team performance, making this a rewarding and critical role for our clients. Team Facilitation: I facilitate team meetings and discussions, ensuring all members have an opportunity to contribute. I promote open dialogue and constructive feedback, fostering a culture of transparency and mutual respect. Conflict Resolution: As a mediator, l manage conflicts or disagreements within teams, helping to find mutually beneficial solutions and maintaining a harmonious work environment. Collaboration Enhancement: I promote and foster a culture of collaboration and inclusivity within teams, ensuring all members feel valued and heard. Process Improvement: I identify opportunities for process improvement and implement strategies to enhance team efficiency and productivity. Training and Development: I coordinate and deliver training sessions to enhance team skills and knowledge. Stakeholder management: I liaise with various stakeholders, including management and clients, to ensure alignment of team activities with organizational goals.

Training & Development Lead - London Borough of Islington
May ‘14 - Aug ‘21
Contractor

Main responsibilities include: • I promoted, lead and drove the training and development function for a group of 380 staff. I delivered learning and development interventions which address talent management, management development, leadership and soft skills' development. • I identified, planned, designed and delivered programmes and initiatives, in line with organisational development, obtained through regular communications with stakeholders. • I built and maintained strong working relationships throughout the organisation, which allows for establishing an inspiring and enjoyable learning environment. I directly managed a Talent Management System which feeds from an LMS, a Performance Management Tracker and a permanent Stakeholder Opinion Survey (EOS) which gathers regularly relevant information. • I developed, updated, co-ordinated and delivered the contract induction program, ensuring that all new recruits are introduced to the vision, core values and legal obligations of the Borough. I structured and organised all training plans and conduct reviews for interns and trainees. • I evaluated, introduced and co-ordinated the services of different Training Providers, ensuring a smooth collaboration and fluid communication. I am responsible for managing and keeping track of the L&D budget and for keeping contracts up-to-date and renewed as needed of the different e-Learning platforms. • I conducted regular Audits on working teams to assess their performance and to determine areas for development. I coached Site managers regularly on 121 basis on all aspect of management and leadership. Furthermore, I supported learners through their Apprenticeships at all levels.

Learning Manager
Aug ‘13 - Apr ‘14
Accent Services. Borough Contracts

To provide Training and Operations support on consultancy basis to the organisation in the launching of new business * incoming TUPE staff training needs, * delivery of statutory and HR content * management and leadership skills, budgeting & finance, * conflict management and effective due diligence documentation.

Training Manager
Jan ‘11 - Jun ‘13
BH at BNP Paribas Real Estate

Training and general HR services provided at BNP Paribas Real State premises

Contract Manager
Mar ‘08 - Jan ‘11
WSH - RAW

● 2010 Training and Operations support at Veolia Environmental Services ● 2009 Training and Operations support at Philip Morris International ● 2008 Training and Operations support at EMI Records

Other positions
May ‘02 - Apr ‘08
BaxterStorey, BMI, Sodexho, White Star Line

Languages
English - Fluent
Spanish - Fluent
French - Basic
German - Basic
Italian - Fluent
Recommendations
Anonymous
Senior colleague - PA to CEO, Catholic Safeguarding Standards Agency
Aug 2021 -

Good communicator, responsive, team worker, considerate, developed and delivered critical training professionally.

Education & Training
Birkbeck, University of London
Master of Science (MSc)
Kingston College
CIPD Learning and Development Practice
The Open University
Bachelor of Science (BSc) Hons
Universidad de Buenos Aires
Bachelor of Science (BSc)
University of Buenos Aires
Bachelor of Science (BSc)
London, UK