Tamera Barnes
I have hands-on retail experience as a Makeup Artist at HBeauty, excelling in customer service, sales, and product recommendations. I thrive in luxury environments, manage busy shop floors, and consistently exceed targets while delivering exceptional service and creating positive shopping experiences in fast-paced settings.
Managed day-to-day flight disruption cases, helping customers find quick and suitable solutions. Arranged alternative flights, accommodation, and transfers to minimise delays. Used GDS systems (Amadeus) to rebook travel and manage bookings accurately. Handled a high volume of inbound and outbound calls in a fast-paced environment. Worked with airlines, hotels, and partners to resolve issues and keep travel plans running smoothly. Kept customers and internal teams updated during disruptions. Supported vulnerable customers and handled sensitive situations with care. Shared ideas to help improve processes and team efficiency.
Handled customer enquiries relating to bookings, flights, and holidays. Managed cancellations, delays, and in-destination issues. Resolved complaints and escalated cases in a professional manner. Worked with suppliers such as hotels and airlines to solve customer issues. Processed refunds, compensation, and payments. Supported customers during emergencies and difficult situations. Helped train new starters and support team members.
Provided personalised customer service and product recommendations. Met and exceeded sales targets. Managed stock and maintained store presentation. Delivered makeup services for events and special occasions. Hosting events.
Created engaging digital content tailored to promote beauty brands, aligning with brand identity and luxury positioning. Planned and executed content strategies to support marketing campaigns, product launches, and in-store events. Collaborated with beauty brands to showcase products through high quality visuals, tutorials, and storytelling. Analysed content performance metrics to optimise campaigns and drive stronger marketing results. Managed end-to-end content creation process, from concept development to execution and post-production. Attracted inbound collaboration interest from major beauty companies including Superdrug, HBeauty, Estée Lauder, Sunday Riley, Elizabeth Arden, MAC Cosmetics, Revolution Beauty, and Morphe and more seeking content partnerships and brand promotion.