With 20+ years of experience in retail management, brand development and customer satisfaction, I have been known for my history of success in maximising profitability and sales volumes across various industries. I contributed key efforts to the development, implementation, monitoring and review of a business strategy that maximises the retail net profit by driving sales and controlling costs; as well as building motivated and high-performing teams through effective leadership, guidance, training and development of retail staff. I am accustomed to current market trends, customer needs and local/internal competition in luxury/sports retail, as well as software companies, thus enabling me to fulfil various tasks within fast-paced working environment with quality results.

Career Highlights:
>> Recognition for consistently achieving increased customer satisfaction and improving their experience as a lead customer success manager in Johnson Controls, Sensomatic and ShopperTrak.
>> Reputation for translating strategic goals into retail operational plans to achieve required targeted growth in sales and profit as regional retail manger in Amouge Cosmetics and brand manager at Paris Gallery LLC.
>> Establishment of strong cross-functional working relationships with geographically dispersed teams and positive business partnerships with customers through exceptional organisational skills and articulate communication utilising multilingual proficiency in French (Native), English (Fluent) and Spanish (Basic).

Skills and Specialities:
Retail Store Operations | P& L Management | Visual Merchandising | Sales & Forecasting | Data Gathering & Analytics
Budgeting & Expense Monitoring | Market Research & Analysis | Staff Hiring & Recruitment | Training & Development
Performance Evaluation | Brand Development | Strategic Planning & Development | Customer Relationship Building

Technical Acumen: Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)