Passionate about customer experience and brand strategy, I bring a strong background in marketing, project management, and consumer insights. With international experience and a keen eye for detail, I’m eager to contribute to innovative and meaningful projects within the luxury fashion industry.
Developed customer experience strategies and operational efficiency by: Customer Journey Mapping & Insights: -Led the end-to-end development of a comprehensive customer journey mapping project, identifying critical customer touchpoints and pain points and providing strategic recommendations to improve customer experience - Conducted one-on-one customer interviews to gather feedback and insights NPS (Net Promoter Score) Management & Data Analysis: - Managed the lifecycle of monthly NPS surveys, including distribution, data collection, and results analysis, focusing on improving survey response rate and customer experience - Utilized advanced Excel functions, including pivot tables, and formulas, to create dynamic dashboards for real-time data visualization and trend analysis. Project Management: - Managed multiple projects simultaneously, including customer journey mapping, NPS surveys, and website updates, ensuring all tasks were completed on time and to a high standard. Website Management & Content Updates: - Managed technical updates on the company’s websites using WordPress and Umbraco
Supervision of a group of 20 young people on a summer camp abroad.
Led the planning of a networking event designed to increase visibility for local companies. Managed event logistics, including budget allocation, vendor coordination, and activity design. Organized interactive activities to foster networking in a dynamic and engaging environment.
Managed client inquiries and followed up on unpaid bills. Updated and maintained the client database and applied dunning procedures.
As part of my second-year tutored project in collaboration with students from Master MIAGE (Master's degree in computer methods applied to business management), we created a diagnostic tool assessing the attractiveness of small companies in the building industry. - Led the creation of the tool’s content, including designing the survey structure, crafting survey questions, and providing actionable recommendations based on the diagnostic results. - Worked closely with multidisciplinary teams to ensure alignment on project goals and deliverables. - Contributed to improving employer branding strategies for small businesses based on insights gathered from the diagnostic tool.
Supervise and lead a group of young people between 6 and 17 years old. Respect a pedagogical project. In charge of the surveillance of the swimming area.