Experienced in luxury retail management, I have led shop floor teams to deliver exceptional customer service, drive sales, and optimise store operations. Skilled in inventory management, team training, and fluent in English, Greek, and Spanish, I adapt quickly to fast-paced retail environments and excel in temporary sales roles.
Supervising lead time of products and ensure they are ordered in a timely manner to avoid any break in the supply chain. ●Review monthly forecast and analyse. ●Review and analyse past sales data to ensure stock demand is met. ●Stock transfers and order processing in SAP.
Act as an internal contact for Mizuno factories, being a contact for all day-to-day factory communication responsibly to oversee the timely and correct delivery of all the orders. ●Prepare costings for purchase orders, in line with accounts requirements as soon as delivery information is available. ●Maintaining and follow up on production related issues whilst understanding and managing the impact on timelines both internally and with the customer. Achievements ●Achieve the planned and promised results and budget targets. ●Ensure on time shipment of 60 orders per week and 90% successful regular warehouse deliveries. ●Cross functional collaboration
Recruit and develop employees through, coaching, mentoring, and training. ●Commit the team to the work, handling escalations effectively, and providing constant feedback. ●Overseeing daily operations of the stores supporting excellent service levels by maintaining good communication and working relationships. ●Driving performance improvements through process development and innovation. Achievements ●Trained and on boarded 15 team members ensuring that we meet and exceed our targets. ●Reorganizing the SOP (standard operating procedures) including personnel recruiting guidelines. ●Expanded customer base by 20% within the first six months. ●Continually coached the team by focusing on behaviours and results. ●Provided weekly detailed inventory accountability reports.
(Behavioural Signals develops technology to analyse human behaviour from recorded speech) ●Managing the HR budget including recruitment and internships by tracking and forecasting spending. ●Coordinate start-up operations and maintain HR information system records including new hires, compile reports and data as needed, ensuring that they are kept accurate and up-to-date. ●Assist in processing payroll and the initial steps pertaining to recruitment: screening candidates and booking appointments. ●Assist in delivering, improving, and sustaining GR independent contractors, employees, new hires, and orientation program. Achievements ●Created and managed the instrumental HR database and company's (including HR) budget. ●Provided timely and accurate reports on operating entities. Initiated an income and expense analysis for the first working days of the month. ●Identified and developed Key Performance Indicators (KPIs) for the Business Development and the Technical Department. Introduction of Result-oriented Performance Management system.
(Niche handmade silversmith & gold jewellery) ●Co-defining corporate strategy and setting goals for the expansion of product range and suppliers' needs for the next 2 years. ●Establishing profit margins through comprehensive and competitive pricing. ●CEO support on strategic business development decision making. ●Implementing formal procedures and systems across the Product Development and Supply Chain Teams, resulting in a more professional and scalable operating environment. Achievements ●Streamlined departmental processes and procedures to determine current optimum requirements as well as requirements for the next 2 years. ●Monitored organizational performance against corporate goals and implemented corrective adjustments when necessary. ●Reduced operational costs by 20%.
Division specialising in silversmith jewellery production, sourcing and producing in Thailand, Italy and Greece ●Responsible for managing product development, and the entire production process from the initial concept to bulk production. ●Worked with merchandising, design and factories to ensure that all raw materials used in sampling met suggested retail price points and were readily available. Achievements ●Increased production capacity by 10% via redefining and restructuring workflows which enabled the company to consistently meet or exceed promised manufacturing and delivery turnaround times. ●Successfully managed a diverse range of projects (silver with cubic zirconia launch in Japan, gold with semi precious stones launched in Europe). ●Establishment of new procedures to ensure effective communication between in house production and external suppliers.
Lead a 25-member team in conducting day-to-day operations of the plant, ensuring smooth production of products and facilitating the implementation of new production strategies. ●Responsible for management and motivation of 8 direct reports in Hong Kong, China, London, and Athens ensuring on-time product development and supply. ●Managed jewellery production and supply chain function in Europe and Asia, both outsourced and in-house. ●Partnered with internal and external IT project managers to ensure the integration of change processes upon the software upgrade of the company's ERP system Achievements ●Lead a cross-functional team across operation and supply chain disciplines. ●Reduced labour costs by 15% and overall cost pricing by 10%. ●Increased sales in Japan by 10% (2009), through an expansion of the manufacturing base and innovative manufacturing technology, achieving quality and product profitability standards. ●Successful negotiation of an agreement resulting in a discount and consequently to significant improvements in margins and lead times.