Hawwa Lorgat

Delivered professional makeup applications tailored to individual skin tones, face shapes, and customer preferences in a fast-paced event environment. Provided in-depth product education on foundations, skincare prep, eye looks, and lip products to build customer confidence and trust. Actively drove sales through shade matching, live demonstrations, and personalised product bundles. Engaged with high volumes of customers daily while maintaining exceptional service standards. Maintained counter cleanliness, hygiene standards, and visual presentation in line with L'Oréal brand guidelines.

Delivered one-to-one makeup consultations and applications using Makeup by Mario products, focusing on complexion perfection, sculpting, and trend-led techniques. Educated customers on professional makeup techniques, brush usage, and product layering to improve results at home. Increased conversion rates by recommending complete routines rather than single products. Represented the brand during peak trading periods, supporting sales targets and brand awareness.

Advised customers on makeup, skincare, and beauty trends across multiple premium and high-street brands. Conducted shade matching, skin-type analysis, and product comparisons to ensure tailored recommendations. Drove sales through upselling, cross-selling, and building personalised routines for customers. Maintained immaculate product displays and ensured shelves were consistently replenished. Supported stock management, deliveries, and inventory checks to minimise loss and maintain availability. Delivered consistently high customer satisfaction in a busy department store environment.

Delivered professional brow services including shaping, tinting, and styling, tailored to individual facial features. Provided detailed brow consultations, recommending products to maintain results at home. Performed full makeup applications, mini makeovers, and product demonstrations to enhance customer experience. Consistently achieved and exceeded daily, weekly, and monthly sales targets through confident selling techniques. Maintained strict hygiene standards and followed all brand service protocols. Supported counter success through stock control, visual merchandising, and promotional launches.

Delivered excellent customer service across bowling lanes, diner service, and reception areas. Independently managed busy service sections during peak periods, prioritising efficiency and customer satisfaction. Actively promoted deals, party packages, and food offers, contributing to increased revenue. Resolved customer complaints calmly and professionally, ensuring positive outcomes.

Planned and delivered engaging sessions for young people aged 5–18, including those with SEN and additional needs. Supported young people's personal development through activities focused on confidence, wellbeing, and life skills. Built trusted relationships with young people, families, and partner organisations. Maintained safeguarding, behaviour management, and inclusion standards always. Offered a permanent role following exceptional performance in a temporary contract.

Supervised front-of-house operations, ensuring smooth service and customer satisfaction. Managed staff during shifts, supported training, and resolved operational issues. Handled cashing-up and daily financial procedures accurately. Maintained food safety, hygiene, and brand standards in a high-pressure environment.

Delivered personalised customer consultations to recommend suitable jewellery pieces. Achieved and exceeded seasonal sales targets through confident selling techniques. Supported visual merchandising and maintained presentation standards during peak periods.

Managed end-to-end store operations including staffing, kitchen, scheduling, training, and stock control. Led and motivated teams to meet performance and service targets. Trained new starters, improving retention and team efficiency. Handled escalated customer complaints with professionalism and empathy.