Lixin Wong

• Customer service skills Well developed and consistent service when serving or speaking to customers. • Making personalised drinks that satisfy customer's requests Alongside making existing menu items, depending on a customer's personal taste, I have the ability to skilfully adapt recipes in order to meet standards. • Dealt with cash and card transactions Providing consistent etiquette when giving change and/or handing out receipts upon request. • Tasked with the responsibility of opening and closing the shop I am trusted to set up and close the shop with proper care and restoration where needed. This includes: maintaining a high level of hygiene, keeping areas organised and having efficient designated places for equipment and capital. • Able to prepare deliveries that are ordered online With three different online food ordering and delivery platforms to manage, I can log in and create these orders with their own specific requirements to meet. I have handled making deliveries for: JustEat, Deliveroo and UberEats.

• Organised and delivered parcels Separating individual parcels based on address and type of parcel. • Applied information onto a computer system Learned to use the system, organising parcels that will need to be delivered and responding to customer queries. • Shadowed a manager An informative insight of the day-to-day responsibilities of a post office manager. Martin's Tuition Academy, Dartford — Tutor

- Organised and delivered parcels Separating individual parcels based on address and type of parcel. - Applied information onto a computer system Learned to use the system, organising parcels that will need to be delivered and responding to customer queries. - Shadowed a manager An informative insight of the day-to-day responsibilities of a post office manager.