I am a detail-oriented individual with strong communication skills, eager to transition my customer service experience from hospitality to retail sales. I offer flexibility and adaptability in dynamic environments, with skills in aftercare, packaging, and store maintenance across high street to luxury settings.
• Delivered exceptional customer service by greeting and assisting guests, ensuring a positive first impression and a memorable dining experience • Coordinated reservations and walk-ins, managing seating arrangements to maximize table turnover and enhance guest satisfaction. • Handled phone inquiries professionally, providing accurate information on bookings, menu offerings, and restaurant policies. • Processed cash and card transactions, ensuring efficient and error-free billing and maintaining accurate financial records. • Collaborated with restaurant staff to ensure smooth operations and timely service, contributing to overall team success. • Managed customer concerns or special requests with professionalism, enhancing guest loyalty and satisfaction.