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Manit Lodha

Business Development Associate
About

As a former ZARA Sales Associate, I excelled in enhancing sales through outstanding customer service and strategic product displays. I efficiently managed inventory, created personalised shopping experiences, and significantly boosted customer loyalty, demonstrating strong adaptability in dynamic retail environments.

Previous Brands
ZARA
Hotel Jhankar Haveli
ILP Overseas
IFORTIS WORLDWIDE
The Mentor
Work Experience
Retail Sales Associate
May ‘24 - Jul ‘24
ZARA

• Boosted sales by 20% during peak seasons by delivering excellent customer service. • Played a key role in improving product displays to boost customer engagement and helped in driving a 10% increase in sales. • Mentored and onboarded over 200 team members, ensuring they were well-prepared to provide exceptional customer service. • Managed inventory and stock levels, reducing out-of-stock situations by 15%. • Created personal shopping experiences for customers, which led to a noticeable increase in return visits and customer loyalty.

Sales and Marketing Specialist
Apr ‘22 - Dec ‘22
Hotel Jhankar Haveli

• Developed and launched marketing campaigns that directly resulted in a 25% increase in hotel bookings. • Managed the hotel's social media, engaging with followers & increasing online interaction by 40%. • Worked closely with local businesses to create joint promotions & boost brand visibility in the community. • Collaborated with the sales team to set competitive pricing strategies, resulting in 20% revenue increase, even during the off-season. • Leveraged guest feedback to optimize marketing efforts and elevate overall customer satisfaction.

Franchise Development Intern
Oct ‘21 - Nov ‘21
ILP Overseas

• Helped identify and reach out to potential franchise partners, contributing to 5 new franchise agreements in just six months. • Assisted in creating franchise marketing materials, helping increase interest from potential franchisees by 30%. • Worked with the marketing team to design campaigns aimed at raising awareness and generating new leads. • Analyzed franchise performance and provided recommendations to improve sales, boosting overall sales by 10%. • Supported franchisees with onboarding and operational processes, ensuring smooth transitions.

Sales and Marketing Intern
Aug ‘21 - Sep ‘21
IFORTIS WORLDWIDE

• Supported the execution of marketing campaigns, contributing to a 20% increase in customer inquiries. • Assisted in the creation of social media and email campaigns, helping increase brand engagement and visibility. • Researched target audiences and refined marketing strategies, improving the overall focus of campaigns. • Assisted the customer outreach team, improving customer satisfaction scores by 15%.

Business Development Associate
May ‘21 - Aug ‘21
The Mentor

• Took charge of lead generation, resulting in a 35% increase in qualified leads and helping drive business growth. • Built lasting relationships with clients, growing the client base by 15%. • Conducted in-depth market research to identify new opportunities, which led to securing three major clients. • Utilized CRM tools to streamline lead management, ensuring follow-ups were timely and efficient.

Retail Experience
Retail Category
Premium
Luxury
Work Environment
Outlet
Responsibilities
CRM
Client Advising
Product demos
Upselling
Languages
Hindi - Native
French - Work Proficiency
English - Native
Education & Training
SKEMA BUSINESS SCHOOL
‘23 - ‘25
Master of Science
Jai Narain Vyas University
‘21 - ‘23
Bachelor of Business & Bachelor of Arts