Juweria Dino

Customer Service and Communication

With a solid experience in customer service, I'm adept at building relationships and crisis management. My time at Ethio Metropolitan Gallery honed my skills in delivering high satisfaction levels while managing fast-paced retail settings. Exceptionally adaptable, I can excel in diverse retail environments.

Previous Brands
Work Experience
Communications Intern
Jan ‘23 - Apr ‘23

• Managed communications between Ethiopost and the public. • Organized major events, including but not limited to the organization’s 129th anniversary. • Spearheaded a team responsible for conceptualising a detailed year - long plan for Ethiopost’s 130th year. Mentored by the CEO of Ethiopost and established an understanding of leadership and the logistics Industry.

Customer Service Agent
Jan ‘22 - Dec ‘23

• Greeted and welcomed gallery visitors, offering guided tours providing insightful information about current and upcoming exhibitions, artists and gallery programs. • Contributed to the planning and execution of gallery events, openings, and special exhibitions, coordinated logistics for private viewings, ensuring a seamless and enjoyable experience for VIP guests. • Recognized for consistently achieving high levels of customer satisfaction, as evidenced by positive feedback and reviews

Retail Experience
Retail Category
Work Environment
High street store
Product Category
Client Help
Complaint handling
Cash register
Product demos
Client Advising
Inventory control
Product setup
Store Maintenance
Open/closing store
Health & safety
Product labelling
Menna Alene
Direct manager - CEO Chief of Staff, Ethiopost
Jan 2023 - Apr 2023

Subject: Recommendation for Juweria as an Exceptional Intern Dear Madam/Sir I am writing to highly recommend Juweria for any position within your organization. As communication office intern during her internship at Ethiopost, I had the pleasure of working closely with Juweria and observing her remarkable dedication, responsibility, and exceptional talent. Throughout her internship, Juweria consistently exhibited an exemplary level of commitment and professionalism. She flawlessly managed events single-handedly, showcasing her ability to handle complex tasks with ease and deliver outstanding results. Her meticulous attention to detail and strong organizational skills ensured that each event ran smoothly and successfully. One of Juweria's notable strengths was her exceptional ability to manage partner relationships. She effectively fostered and maintained strong relationships with our partners, demonstrating her outstanding interpersonal and communication skills. Her collaborative and communicative personality allowed her to seamlessly work with individuals from various departments, contributing to the overall success of our initiatives. Juweria's departure at the end of her internship was deeply felt across departments, as her presence and contributions were greatly appreciated. Her positive attitude, willingness to learn, and ability to adapt quickly to new challenges made her an invaluable member of our team. Her strong work ethic and dedication were evident in every task she undertook, and she consistently exceeded expectations. Based on my experience working closely with Juweria, I have no doubt that she will be an excellent addition to any position in her career. Her enthusiasm, professionalism, and commitment to excellence make her an ideal candidate for roles that require a strong work ethic, effective communication, and the ability to manage complex projects. In summary, I wholeheartedly recommend Juweria for any position within your organization. I am confident that she will continue to excel and make significant contributions wherever she goes. If you have any further questions or require additional information, please do not hesitate to contact me. Thank you for considering Juweria's application. I am certain that she will prove to be an invaluable asset to your team. Sincerely,

English - Fluent
Arabic - Work Proficiency
Amharic - Native
Education & Training
Sandford International School
‘16 - ‘18
International Baccalaureate Diploma (IB)