Jelani Gaffney
With over 2 years of professional experience, I thrive in creating welcoming environments that prioritize collaboration, safety, and growth. As a Shift Supervisor at , I am passionate about coaching team members to bring their best selves to the workplace, fostering a culture of continuous learning and shared success. My mission aligns with ’s commitment to excellence and community, and I aim to contribute diverse experiences and perspectives to drive positive outcomes. As a Shift Supervisor, I take pride in guiding partners through operations, maintaining inventory, and ensuring a safe, efficient, and positive environment. My work focuses on de-escalating potentially harmful situations, inspiring teams to challenge the status quo, and enhancing daily store performance. By role-modeling positive behaviors and encouraging leadership development, I help empower teams to deliver exceptional customer experiences.
• Fostered a welcoming environment for partners and customers, enhancing overall satisfaction. • De-escalated potential harmful situations, ensuring safety for all individuals in the store. • Coached and guided partners to embrace leadership roles, instilling a love for learning. • Maintained inventory and operations, contributing to the efficiency of store management.
· Instilled the company values into new hires and current partners · Coached new hires and current partners on how to improve the customer experience · Guided new hires and current partners through proper routines to ensure efficiency
• Crafted quality beverages with precision, ensuring customer satisfaction and loyalty. • Fostered meaningful connections with customers, enhancing their overall experience. • Effectively de-escalated stressful situations, prioritizing the safety of customers and partners. • Created a welcoming environment, contributing to a positive atmosphere at Starbucks in the New York City Metropolitan Area.
• Engaged with customers to assist with purchases and enhance their shopping experience at Lovepop. • Managed the kiosk operations, including opening and closing procedures, ensuring financial accountability. • Promoted the brand during holiday markets and regular store hours, fostering community engagement.
· Operating complex equipment and assisting a wider variety of teachers. · Maintaining the office alone, handling jobs and calls without the assistance of others · Ensuring the well-being and teaching newer employees about their tasks
· Unlocking and locking of classrooms · The delivery and operation of equipment · Troubleshooting A/V equipment · Assisting faculty and staff with using equipment in technology-enhanced classrooms and other locations · Assist with more advanced technology in classrooms · Has passed all training requirements with DocCams, Digicams, XGAs/Portable screens, Polycom, and Crestron
· Taught classes on Step and its history to prepare students for performances · Participated in Community building events that connected the University of Rochester to the Greater Rochester Area · Led frequent performances, managed budgets, marketing, and fund-raising events · Individual and group-focused tutoring sessions on ensuring the understanding of lessons · Constant communications with advisors, updating on students’ progress and overall health · Fostered open communication between students and leaders, granting them the tools to advocate for themselves
· Hired by the IT Department Manager, Kareem Martin · Worked in an office environment on organizing and managing documentation · Managed installations of necessary software onto employee’s computers · Assisted in installing printers and updating cellular information in the workspace · Assisted with daily maintenance of office technology ( i.e., updating servers and maintaining virus protection) · Assisted employees with technological issues and restored their computers to the optimal state