Serwah Poku

During my experience as a store assistant at Waitrose, I gained comprehensive experience in retail operations. I was trained thoroughly on managing product expiry dates and ensuring that stock was rotated correctly to support freshness and quality. This involved learning the intricacies of product shelf life and adhering to strict guidelines for stocking items properly. I was also responsible for handling deliveries, which required efficient organisation and time management skills to ensure that new stock was received, checked, and shelved promptly. My role demanded attention to detail, the ability to work under pressure, and strong teamwork to keep a well organised and customer-friendly store environment. I consistently guided customers to locate products or find suitable alternatives, ensuring a positive shopping experience. By covering extra shifts and supporting a flexible schedule, I contributed significantly to achieving store goals. I replenished floor stock and processed deliveries promptly, maximising product availability.

In the summer of 2022, I took part in the NCS Summer Camp in Ashford, where I engaged in various activities that developed my skills and contributed to the community. As part of our charitable efforts, we raised funds for a local charity supporting young people and the elderly. Our team organised a fundraising event, which included standing outside Lidl, asking for donations from the public, and offering cupcakes as a token of appreciation. Additionally, I helped in picking lavender and distributing groceries to those in need, furthering our mission to support the community. Through these activities, I enhanced my communication and organisational skills. The camp also emphasised team building, and one memorable experience was a climbing exercise with my teammate, which helped us build trust and strengthen our collaborative abilities.