I have hands-on retail experience at UNIQLO and EG Group, excelling in customer service, sales, and visual merchandising. I adapt quickly, deliver personalised recommendations, and thrive in fast-paced shop floor settings, ensuring high standards in store presentation, stock control, and customer satisfaction across diverse product categories.
Gained hands-on experience with McKinsey's structured problem-solving framework Strengthened critical thinking, communication, and stakeholder engagement skills Developed leadership capabilities through resilience, adaptability, and emotional intelligence
Applied professional judgement to recommend and implement tailored solutions, working both independently and collaboratively within a team to meet diverse client needs. Strategically managed workloads to meet deadlines while maintaining high standards of quality and accuracy, staying current with tax laws and best practices. Collaborated with the GTS Team on complex tax projects for multinational clients, delivering high-quality service to Fortune 500 and VIP clients, and building strong relationships by understanding their unique tax needs. Partnered with colleagues across the Baker Tilly International Network to ensure seamless cross-border collaboration and comprehensive solutions. Contributed to business development by identifying growth opportunities and participating in client acquisition and retention efforts.
Maintain a clean and organised sales floor, deal with product deliveries and shipments, ensuring merchandise is properly displayed and stocked. Stay up to date with product knowledge to effectively communicate with customers. Exceptional interpersonal skills with the ability to build rapport with customers and provide personalised recommendations and assist with product selection and inquiries.
Led engaging campus tours post-comprehensive training, showcasing state-of-the-art facilities, and providing valuable insights into academic programs for prospective students and visitors. Effectively disseminated essential information about university programs, admission processes, and student support services, aiding potential students in making informed decisions about their academic journey. Actively promoted the university's brand and values as a Student Ambassador, representing the institution at various events and engagement activities, fostering a positive image and a sense of community.
Ability to effectively process high volume and variety of incoming requests by multi-tasking. Met high standards of display and visual merchandising to ensure the store was well presented. Demonstrated good product knowledge to customers on key promotions and offers. Targeted on having appropriate Till Point Conversations with every customer to add on sales and increase the average transaction value.
Fulfilling US clients State Tax Compliance requirements by preparing and reviewing State Tax returns. Working with both US and Indian engagement teams to get the client deliverable prepared and reviewed well on time. E-filing of US State tax returns in Corptax, OneSource and Go system. Majorly involved with Corporations and Partnership Clients. Training junior staff for return preparation.
Assisted with the blood donation camps and acted as a brand ambassador at colleges and universities. Responsible for several administrative tasks. Promoted social causes and motivated people to contribute to the cause. Assisted program staff in donor comfort during the donation procedure. Filing donor records and photocopying donation forms.
Facilitated a large-scale social event and awareness program comprising over 150 thalassemic children. Worked with sponsors and the organising committee to plan the scope and format of events and to review the administrative procedures of the event's progress.